contact

 

Blocking the Future

By Peter Radizeski, RAD-INFO TechDirt, Democracy in Action, Wayne Porter and many others are reporting that AT&T, Cingular, Sprint and Qwest are blocking calls to FreeConference.com and similar sites. These sites are probably based on an arbitrage play where they are slightly funded by the rural ILEC who is making some good coin per minute […]

Tadiran Releases New Composit Contact Center

Tadiran Telecom Ltd., an IP business telephone and communications supplier, has released a new version of the companys IP multimedia customer interaction management platform. Composit Contact Center 4.3 provides streamlined operations and personalized customer service and can support 250 agents at the same time. Key features include: Agent Proxy Allows customers to hang up after […]

Buyer’s Guide: Master Agents

AB&T Telecom 7905a Cessna Ave. Gaithersburg, MD 20879Phone: +1 301 948 8161 Fax: +1 301 948 3641Contact: Glenn Taggart, VPE-mail: info@abttelecom.comWeb: www.abttelecom.comCompany Type: Master Agent ACI Telecom122 Edinburgh Court Greenville, SC 29607Phone: +1 864 233 0549 Fax: +1 864 233 7954 Toll-Free: +1 800 948 3852Contact: Cam Walters, PresidentE-mail: service@acitelecom.comWeb: www.acitelecom.comCompany Type: Master Agent allConnex […]

BeQuick Accelerates Payment Collection Process with IVR Service

BeQuick Software Inc. announced it will roll out in March a new outbound interactive voice response (IVR) service enhancement to its QuikTel hosted OSS solution for CLECs. QuickTel integrates with CLEC customers contact center systems to allow them to accept real-time payments via a credit card or ACH anytime of the day over the phone. […]

Interactive, Straitshot Pair for Managed SIP Platform

Interactive Intelligence Inc. and Straitshot Communications have teamed to provide a combined business communications software and managed SIP network services platform. The platform uses Straitshots private SIP network to run standards-based contact center automation and enterprise IP telephony software applications from Interactive Intelligence. The product is available throughout the United States via select members of […]

Fonality Releases New Version of Call Center Platform

Fonality has released version 3.5 of its PBXtra Call Center, which is designed for SMBs that support employees working on site or from a remote location. Designed for companies with two to 200 workers, PBXtra Call Center includes branch office agent sharing, recording, barging, monitoring, text whisper/coach, Web and phone agent login, real-time and historical […]

BandTel, CosmoCom Aim to Eliminate VoIP Gateway Costs

Unified communications developer CosmoCom and BandTel, a provider of SIP trunking services, said Monday they are combining their products to help enterprises and IP contact centers save money. The companies announced the partnership in time for the Internet Telephony Conference & Expo taking place this week in Fort Lauderdale, Fla. They said businesses deploying CosmoComs […]

Avaya Deepens UC Portfolio

Avaya Inc. has extended its unified communications initiative with a new product family aimed at unifying diverse networks, applications and users. The company also announced the acquisition of enterprise mobility company Traverse Networks. The new portfolio, available through the vendors VAR channel, consists of four software editions: * Unified Communications, Essential Edition: for office-based users […]

Citynet Takes Unconventional Approach to Service Delivery

By taking an unconventional approach to service delivery and network planning, where provisioners do more than just provisioning and designers are not limited to network design, Citynet (Booth 821) executives said the company is reducing standard service intervals. Utilizing multiskilled professionals, Citynet offers wholesale customers one contact who provides the entire package of design, provisioning […]

MetTel Integrates With UCN, Sells inContact Application Services

UCN Inc. on Tuesday announced a partnership with MetTel Inc. (Metropolitan Telecommunications), in which the two companies will interconnect their respective networks, enabling MetTel to sell UCNs inContact application services to its customer base. MetTel customers will gain access to network-based contact-handling capabilities that improve customer contact quality and rep productivity, without the associated costs […]

The ID is: 91085