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EarthLink Intros New Hosted Contact Center

EarthLink’s new Hosted Contact Center will be fully integrated with the company’s Hosted Voice to allow businesses to engage in better customer conversations via email, live chat, Web, phone or social media.

Zultys Intros Cloud Services

Zultys has released the Zultys Cloud Services, a cloud-based IP phone system, UC solution, contact center and SIP trunk service based on the MX series of IP phone systems.

Aspect Software Practices What it Preaches with Asterisk Business Edition Implementation

Interest in open-source implementations has been steadily growing in the wider technology community and has now entered the communications arena. Companies are beginning to recognize open source as a viable telephony option for an IP PBX. The reasons for this increase interest: lower costs, extreme flexibility, highly customizable applications and even heightened security protection. Adoption […]

DCA Taps New VP

Outsourced back-office systems provider DCA Services Inc., a Channel Partners Conference & Expo sponsor, has appointed Jeff Swenson as vice president of carrier services. Swenson is responsible for the development and sales of carrier services, according to the company, focusing on strategic revenue continuity and risk management initiatives for wholesale carriers. Swenson brings to DCA […]

Boost Revenue With Hosted Call Center

Hosted call center technology takes center stage during todays session, Making Contact with Hosted Call Center Opportunities, where the panelists will discuss how to leverage these sticky services to combat the high commoditization of long-distance and other bread-andbutter connectivity services. Agents and VARs looking to move up the value chain can leverage hosted contact centers […]

Higher Calling

Higher Calling The beauty of hosted call center technology is deceptively simple: In a world with a high commoditization of network services, the hosted contact center lets agents and VArs move up the value chain, reduce attrition and become resources that customers ask to address real business needs.

First Contact

First Contact Vendors have addressed a number of contact center functions with an eye toward achieving first-contact resolution. Handling customer requests completely during the initial contact is every contact center managers goal.

Higher Calling

The beauty of hosted call center technology is deceptively simple: In a world with a high commoditization of network services, the hosted contact center lets agents and VArs move up the value chain, reduce attrition and become resources that customers ask to address real business needs. For businesses, it provides an opportunity to leverage the […]

Top UC Trends

For VARs and agents looking to capitalize on the promise of unified communications, the market bears watching as several trends continue to develop, from the snowballing presence of Microsoft (no pun intended) to taking UC mobile. For instance, industry watchers are keeping an eye on how Microsoft Corp.s release of its UC portfolio this fall […]

Harmonic Convergence

With the hype machine cranked to max volume, businesses large and small are tuning into the promise of unified communications (UC) and how they might use this sleek new technology to put a presence-enabled portal on their desktops for click-to-call, click-to-conference, click-to-read your voice mail, click-to-Web cam, click-to you name it. Sounds good. Maybe a […]

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