contact centers

 

Cloud Contact Centers Poised for Huge Growth

Cloud contact-center software is also appealing because for most businesses, it’s a low-cost, quick-to-implement alternative which delivers the flexibility needed by organizations to enable growth and expansion.

Newfound Taps Merrill as Reseller for Enhanced VoIP Apps

Newfound Communications announced a strategic reseller partnership agreement with Merrill & Associates, calling for Merrill to resell Newfounds entire portfolio, emphasizing flagship products such as Newfounds IP Call Recorder, VXML Dialer and MediaMixer.

Avaya Lists 10 Communications Trends for 2010

In the past decade, a sea change has taken place in how voice and data communications are structured, delivered and used by businesses. Here are the top 10 areas Avaya Inc. executives expect to see action in 2010.

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