contact centers

 

Key Advancements in Call Centers

CarrierSales, Numonix, ScanSource, Afiniti and others recently have announced new offerings aimed at reducing wait times, better pairing of callers and agents, and improving agent productivity.

Biggest M&A of Jan.-Feb. 2016

Verizon buying XO’s fiber business; Ingram Micro selling to a Chinese conglomerate; and EarthLink selling its IT services business.

TCN, Global Connect to Merge

TCN expects the merger to greatly expand its market reach, strengthen its suite of contact-center offerings and accelerate growth momentum.

Polls

As a budget line item, how are staff salaries trending in your company for 2019?

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