Cisco Updates Contact Center Lineup
Many of Cisco’s contact-center customers have shared their challenges with the company.
Many of Cisco’s contact-center customers have shared their challenges with the company.
Enhancements include a new third-party integration framework, enhanced speech analytics and real-time dashboards.
See people you know in our recap of the biggest news from Avaya’s annual event.
The Connect First cloud-native platform is built from the ground up on a microservices architecture that runs on Amazon Web Services (AWS).
Complexity has been the biggest barrier for Avaya and its partners.
There’s more than one way to start a CCaaS conversation.
Neustar said the acquisition enhances its risk portfolio by adding more inbound call engagement services to its outbound call-engagement products and solutions.
The new vendors fill unique spots in Telarus’ portfolio.
CoreDial launched its contact-center offering to the channel in April.
Mitel and its partners are facing the biggest opportunity since Y2K.
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