Windstream Enterprise Adds Mitel Contact Center to XCaaS
Customer support agents can provide a higher level of service.
contact center
Former YipTel Co-Owners Launch New Business Text Messaging Provider
Pidj.co’s solution is available to authorized indirect sales partners through relationships with national master agents.
UC Roundup: COVID-19, Stay-at-Home Prompt Call Center Evolution
The old, traditional call center methods of the past gave way to innovation centers.
Avaya Taps Ujet, Cisco Vet to Lead North America Cloud Sales
Avaya also has expanded its relationship with AWS.
Five9 AI Portfolio to Get Boost from Inference Solutions Acquisition
IVAs are rapidly becoming a requirement of the modern contact center.
sponsored
On-Demand Webinar: 5 Contact Center Success Strategies for Channels in 2021
Channel partners can help contact center clients adopt new and better technologies to meet rising customer expectations.
UC Roundup: Zoom Phishing Scam, Broadvoice Data Leak
Security is top-of-mind in UC this week. In the Zoom phishing scam, bad actors pose as Zoom corporate.
8×8 Open Channel Program Adds Pax8 as Strategic Partner
The cloud distributor now offers partners across the U.S. the 8×8 Open Communications Platform.
8×8, Cisco, Five9, Mitel ID’d as Tops in Contact Center Analytics
Contact center analytics solutions offer advanced call-routing.
sponsored
How Partners Are Making Big Bucks with CCaaS Sales
The channel partner is at the heart of the nexus of three major transformation trends.
Galleries
#CPVirtual has arrived! Excited for speakers @8_watkins of @TMobile, Jeff Winnett of @RingCentral and more. dlvr.it/RtmJLw
March 02 2021 @ 01:06:03 UTC
.@zoom_us fourth-quarter earnings show big jumps in revenue, profit. #videoconferencing dlvr.it/RtmJLL
March 02 2021 @ 01:03:02 UTC
#CPVirtual is LIVE this week, March 2-4! Join the premier event for the channel community as we accelerate evolutio… twitter.com/i/web/status/1…
March 01 2021 @ 20:31:35 UTC
Applying for the 2021 #MSP501? Check out our FAQs for everything you EVER wanted to know about applying & submittin… twitter.com/i/web/status/1…
March 01 2021 @ 19:23:02 UTC
Check out our most recent Digital Dialogue video chat with @Verizon and join us online at #CPVirtual tomorrow!
spr.ly/6014Hl9Sa
March 01 2021 @ 16:30:11 UTC
Target so-called "micro-verticals" to ensure you are matching your prospect’s needs to your offerings, says… twitter.com/i/web/status/1…
March 01 2021 @ 12:48:32 UTC
Absolutely loaded this month with @TBImasteragent @Avant_CCC @TPx_Partners @TMobile @BigleafNetworks and more. dlvr.it/RtjzX7
March 01 2021 @ 11:50:02 UTC
ICYMI: these are the trending stories in the channel. dlvr.it/RtZQQ1
February 26 2021 @ 22:06:32 UTC