consumer

 

Entering the Third Phase of Regulation

Posted:  01/2000 Entering the Third Phase of Regulation By Kim Sunderland It follows naturally that after the spring comes summer; after the rain comes sunshine; after pregnancy comes birth; and after life comes death. The world of telecom regulation isn’t any different. Because the rules of the Telecommunications Act of 1996 are law and the […]

Slamming Controversy Thickens in Washington

Posted: 07/1999 Slamming Controversy Thickens in Washington By Kim Sunderland Washington’s rising humidity index this month isn’t the only thing making federal legislators hot under the collar. Slamming is pumping up temperatures around Capitol Hill as telecommunications lawmakers attempt to ice down those companies that switch a consumer’s long distance carrier without permission. Most recently, […]

Power to the People

Posted: 03/1999 Power to the People FCC’s Slamming Crackdown Bodes Well for Customers, Ill for IXCs By Kim Sunderland In the quiet suburbs of Herndon, Va., located west of the nation’s capital, the proverbial Smith family was outraged to learn they had been "slammed." The Smiths, young professionals with two small children, regularly call family […]

Is It Too Late to Regain Consumer Confidence?

Posted: 10/1998 Is It Too Late to Regain Consumer Confidence? By Jim Marsh In today’s telecommunication environment there are hundreds of long distance companies and competitive local exchange carriers (CLECs) trying desperately to retain and/or obtain customers. Millions of dollars have been and will be spent on promotions, telemarketing efforts and other marketing programs designed […]

Congress Takes on Slamming, Cramming, Spamming

Posted: 08/1998 Congress Takes on Slamming, Cramming, Spamming By Danny E. Adams Partner, Kelley Drye & Warren LLP On June 23, the U.S. House of Representatives held hearings on a bill introduced in May by Republican Congressman Billy Tauzin of Louisiana (H.R. 3888) that was designed primarily to improve the protections afforded consumers against "slamming" […]

The Situation in California

Posted: 07/1998 The Situation in California By Jennifer Knapp Within the last 12 months, the California State Assembly has been busy making decisions about how telecommunications providers offering prepaid phone card services in the state of California need to conduct business. Difficulties with companies offering telecard services in the state have arisen directly in minority […]

The Sky Is Falling, and There’s Nothing YouCan Do About It

Posted: 02/1998 The Sky Is Falling, and There’s Nothing You Can Do About It By Debera Bell-Beam Chicken Little created more than a few anxious moments for those who believed her greatly exaggerated rumor of the world’s imminent demise. It turned out, after all, that she had misinterpreted a natural event. Whether such is the […]

Disconnected? As Florida Gets Tough on Payphone Quality, Owners Wonder Why

Posted: 02/1998 By Charlene O’Hanlon The Florida Public Service Commission (PSC) has announced it is stepping up inspections and quality assurance within the state’s payphone industry, following a failed spot inspection of about 200 Miami-area payphones. Payphone owners, however, are confused and angered by the PSC’s announcement, citing low consumer complaint rates. The Florida PSC […]

The Sky Is Falling, and There’s Nothing YouCan Do About It

Posted: 11/1997   The Sky Is Falling, and There’s Nothing You Can Do About It By Debera Bell-Beam Chicken Little created more than a few anxious moments for those who believed her greatly exaggerated rumor of the world’s imminent demise. It turned out, after all, that she had misinterpreted a natural event. Whether such is […]

New Rules on Tap

Posted: 10/1997 Editor’s Note: This is the first of a two-part series examining issues surrounding slamming. Part One takes a look at the Federal Communications Commission’s proposal to revise slamming rules and the effects of those rules, which small long distance carriers claim are unfair at best and an attempt to wipe out the small […]

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