consumer

 

E-Channel: NBC’s Peacock Spreads its Reach

Posted: 12/2000 NBC’s Peacock Spreads its Reach It won’t get the laughs of "Will & Grace" or "Frasier," nor will it evoke the drama of "The West Wing," but NBC believes its latest venture will be satisfying. NBC Internet Inc. (NBCi, www.nbci.com) has introduced a consumer Internet portal service, which it calls "Your Personal Agent […]

E-Channel: Today’s e-Merchants Must Change with Online Demographics

Posted: 10/2000 Today’s e-Merchants Must Change with Online Demographics Because the demographics of the people using e-commerce services are changing, online merchants who don’t adjust their business models to accommodate the changes are risking their profitability, according to IDC’s (www.idc.com) Internet Commerce Market Model.IDC predicts that 103 million new users in the United States will […]

Regulatory News – Consumers Dazed & Confused About Long Distance

Posted:  09/2000 Consumers Dazed & Confused About Long Distance By Kim Sunderland A 28-state investigation has determined a sharp rise in consumer long-distance complaints is due largely to confusing telephone bills, state regulators say.Specifically, consumer complaints regarding AT&T Corp. (www.att.com) and WorldCom Inc. (www.wcom.com) long-distance services tripled in a two-year period, according to a survey […]

Business News – Bigredwire’s Revenue Model Questioned

Posted: 09/2000 Bigredwire’s Revenue Model Questioned By Chris Garifo Santa Barbara, Calif.-based bigredwire.com Pty. Ltd. (www.bigredwire.com) has launched free interstate and international circuit-switched phone-to-phone long-distance service in the United States, but the jury’s out on whether its revenue model will work.The company allows customers to trade time they spend looking at web advertising for long-distance […]

Regulatory News – Commission Nails Two IXCs with Slamming Fines

Posted:  09/2000 Commission Nails Two IXCs with Slamming Fines By Kim Sunderland The FCC has adopted more anti-slamming rules designed to improve how consumers choose their preferred telephone carrier, and make it harder for carriers to slam them.At the same time, the commission flexed its enforcement muscles by levying hefty fines on two IXCs charged […]

Opcenter: Competitors Seek Building Access

Posted: 08/2000 Competitors Seek Building Access By Kim Sunderland Competitors have unleashed a revised effort to quell problems they encounter in gaining access into commercial and multitenant buildings by asking federal regulators to adopt laws that would require building owners to open up their properties to them.The FCC (www.fcc.gov) and Congress are expected to act […]

Business News – Alliance Seeks Agent Recognition in Consumer Ads

Posted: 06/2000 Alliance Seeks Agent Recognition in Consumer Ads By Tara Seals The Agent Alliance (www.agentalliance.net) announced in May an initiative to gain agent recognition in consumer advertising. The move is spearheaded by Paul Silicato, the alliance’s president and co-owner of Global Systems Telecom Inc. (www.TheGlobalZone.com).In a prepared statement, the alliance urges carriers and resellers […]

Regulatory News – FCC Takes More Action Against Slamming

Posted:  06/2000 FCC Takes More Action Against Slamming States to PlayLarger Role in Disputes By Kim Sunderland The FCC has adopted stricter rules in its battle against slamming, which continues to grow as the commission’s largest source of consumer complaints.Slamming, the unauthorized switching of a consumer’s long-distance company, now will be handled by state regulators, […]

Regulatory News – Bell Atlantic’s OSS Problems Spill Out of N.Y.

Posted:  05/2000 Access Charges Reform Plan Gets Makeover BY KIM SUNDERLAND U.S. consumers would see lower telephone bills and immediate cash savings under a revised access charges reform plan, according to the Coalition for Affordable Local and Long-Distance Service (CALLS), a group of six of the nation’s leading ILECs and IXCs.CALLS fervently modified and re-modified […]

Consumer Disclosure: Next Step for Phone CardMarketers

Posted: 03/2000 Consumer Disclosure: Next Step for Phone Card Marketers By Howard Segermark Consulting firm ATLANTIC-ACM (www.atlantic-acm.com) predicts that in 2000, approximately $5 billion worth of phone cards will be sold in the United States alone. That’s practically one-half billion cards. The industry is fairly crowded. And, although there have been numerous consolidations, many companies […]

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