Where’s the Bottom?

Posted: 03/2002 THE LETTER Where’s the Bottom?First Enron, now Global Crossing. The international carrier’s January filing for Chapter 11 bankruptcy — which listed $12.3 billion of debt and $22.4 billion of assets — is one of the largest bankruptcy cases in U.S. history (Click Here). In the same week, McLeod USA Inc. ( also filed […]

Point-and-Click OSS Requires Cut, Paste

Posted: 11/2001 Point-and-Click OSS Requires Cut, Paste By Fred DawsonAmidst the steady drumbeat of vendor announcements promising point-and-click bliss with implementation of next-generation operations support systems, the experiences of carriers seeking to create a customer-friendly operating environment attest to something closer to grunt and grind.True, new IP-based, web-oriented approaches to OSS integration, provisioning and billing […]

News Briefs

Posted: 06/2000 News Briefs * The carrier services division of Global Crossing Ltd. ( is offering wholesale customers optical wavelengths at OC-48 speeds (2.5 gbps) in major cities throughout the North American Crossing network. The offer matches earlier rollouts by competitors, such as Williams Communications Group Inc. (, which made its Optical Wave Service available […]

Carriers, Customers Connect Via ‘Click-Here’Care

Posted: 08/1999 Carriers, Customers Connect Via ‘Click-Here’ Care By Susan Helen Moran Under a spring agreement with Just In Time Solutions, San Francisco, AT&T Corp. is poised to offer its 70 million residential customers web-based billing and customer care. With this move, the long distance giant will transform what was once a differentiator for smaller […]

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