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Multi-Technology Introduces Click-to-Talk Server

Multi-Technology Systems Inc. (Booth 1327), a provider of products for data communications and telecom, debuts its TalkAnytime Media Server designed to add real-time voice calls over the Internet between Web site visitors and company representatives, also known as click-to-talk. The calls, made as VoIP into the PBX, can be used for e-commerce, online support or […]

Adigo Strengthens Conferencing Security Features

Adigo Inc. (Booth 720) announces it recently beefed up the security features of its conferencing service available for sale through its channels. The conference lock feature alone isnt robust enough, says Adigo CEO John Finestone, of the commonly used technique of preventing unauthorized callers into a teleconference. Instead, he says Adigo offers a suite of […]

Billing Concepts, Webpay International Partner

Billing Concepts Inc. said today it is entering into a joint venture with Europes Webpay International AG to offer the new payment and billing service, Click&Buy, for online digital content in the United States. The companies made the announcement at the 2005 Billing & OSS World Conference in Philadelphia. The agreement will create the worlds […]

Covad Launches VOA VoIP

Covad Communications Group Inc. said today it has launched its Voice-Optimized Access (VOA) VoIP technology in more than 900 U.S. cities. Covad operates its VoIP service on T1 and SDSL, making it available to 6 million small businesses. The provider says its VoIP on T1 costs up to 40 percent less than other offers, so […]

Point-and-Click Provisioning

For telecom companies, the Web is an ever-evolving customer relationship tool. Simple pricing and information Web sites have given way to online price quoting and password-protected account access. The next step? Giving customers the ability to order, provision and configure personalized communications at the click of a mouse. While customer self-care via a Web portal […]

Softswitch by the Slice

For carriers, delivering facilities-based VoIP can be an expensive yet QoS-enabled proposition involving building out an expensive core network design, or it can be bare bones, relying on limited infrastructure to deliver best-efforts service. Until recently, it was either-or. Now, a virtual network model has burst on the scene, giving smaller players access to the […]

Callipso Offers Direct IP Peering to Network

Callipso, which is being acquired by PointOne Communications, has announced the availability of Internet and private IP connections to its VoIP network, so customers can avoid traditional TDM interfaces. The move offers several advantages to service providers, says the company. IP call traffic can be turned up within hours, not days or weeks as with […]

Agents Click for Collateral

The entrepreneurs behind Clickonclyde.com, a variable data Web portal that started so real estate agents could order high-end marketing tools online, are expanding their services to include telecom agents. The idea is to “offer a Web-based marketing portal that would host business collateral and custom direct mail pieces as a value-added service to communication customers,” […]

Click, Talk, Sell

Click4Talk this year rolled out a Web-based click-to-talk service designed to instantly connect online shoppers with customer service or sales representatives. What’s new about that? On the surface, it sounds pretty much like the same offer you’ve been hearing about for the last five years. But David Landa, Click4Talk’s vice president of sales and marketing, […]

CRM Meets Revenue Assurance

Posted: 2/2004 1. Sales qualifies each request through a single interface, consolidated product catalog and required data fields. 2. The system determines who needs to be involved, what information to send them and synthesizes their input into a proposed solution. 3. Economic models are automatically populated with product, service, location, requested pricing and allowable pricing […]

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