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EarthLink Intros New Hosted Contact Center

EarthLink’s new Hosted Contact Center will be fully integrated with the company’s Hosted Voice to allow businesses to engage in better customer conversations via email, live chat, Web, phone or social media.

UC Exchange Enables Federation with Social Media

UC Exchange creator NextPlane Inc. now offers federation between UC platforms and public and enterprise social media services, such as Twitter, Yammer and Chatter, without plug-ins.

IBM Validates ClearOne Speakerphones for UC

IBM has validated both the ClearOne CHAT 150 group speakerphone and CHAT 50 personal speakerphone assuring interoperability with Sametime Unified Telephony, IBMs Unified Communications platform.

8×8 Updates Virtual Office Pro Offering

Version 2.0 of Virtual Office Pro further advances the mobility and productivity features of 8x8s Web-based communications and collaboration suite.

An Open Letter to FCC Chairman Kevin Martin

By Herb Levitin, president of GoConference and FreeGoConference Chairman Martin, Time is really running out. For the last 12 months we have been trying the correct and legal way to remedy AT&Ts self help action in stopping the settlement payments to our free conferencing companies. We have spent a lot of time and money with […]

WHAT’S NEW

GlobalTouch Offers Private-Label Prepaid VoIP VoIP provider GlobalTouch Telecom Inc. unveiled a hosted, prepaid VoIP platform, offering MSO, carrier, PTT, reseller and ISP customers a private-labeled turnkey application with built-in scalability. Features include call forwarding, three-way calling, caller ID, call waiting and instant voice mail to e-mail. There also is a real-time billing engine, Web-based […]

NMS Unveils Gateway for Mobile Operators

NMS Communications, a communications technologies provider for converged and mobile networks, at Fall VON announced the availability of the Vision Video Gateway, the latest addition to its Vision line of communications platforms The Vision Video Gateway helps mobile operators offer multimedia services such as video streaming, on-demand video streaming and video messaging including chat, mail […]

Techno Beat – Are You Lost In the Translation?

Much like Star Wars beloved protocol droid C-3P0, the average person has seemingly endless methods to communicate with people and things. Enterprises are picking up on the benefit of peer-to-peer (P2P), collaborative applications, and knowing the right messaging language for the implementation can translate into big sales. Corporate networks have progressed from the mainframe/dumb terminal […]

RollCall Releases Web-Recorder

RollCall Business Conferencing, a division of ILD Telecommunications Inc., has rolled out its latest audio and Web conferencing product, called Web-Recorder. Available through channel partners, the services lets users record audio and Web through RollCalls DataXchange conferencing application. RollCalls newest feature records a reservationless, operator-assisted audio and Web conference from a users desktop. RollCall says […]

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