channel sales


Channel Partners: Is Microsoft OCS the PBX, Hosted VoIP Killer?

Microsofts Office Communications Server and unified communications software was rolled out to significant fanfare last fall. But what does it mean for the channel? Tom Cross, CEO for, said he thinks Microsoft OCS is the PBX and hosted VoIP killer. The reason is that its totally integrated with Microsoft Outlook. Outlook is the cocaine […]

Ask Steve: Can SMBs Benefit from Hosted Contact Center Solutions?

What Do SMBs Want? Ask Yankee Group analyst Steve Hilton. Send your questions to Please include your name, city, state and a phone number. Only first names and locations will be published.  “Hello, Ms. Reynolds. This is Steve from Fabricated Plastics. Were calling to see if your recent order with us was on time […]

Soap Box: Why Channel Partners Should Sell Standards

Chris Gatch, CTO, Cbeyond Inc. VoIP has faced its fair share of challenges over the last decade. But today, the technology has earned its stripes as enterprises large and small are adopting VoIP technology at a lightning pace. Not only are cost-savings and improved productivity strong selling points, but so too are the scalable architecture […]

Column: Ask Steve Rural SMB Opportunities

Fly fishin, wide open country, clean air, starry nights, software-as-a-service (SaaS). Which one doesnt belong when you think about rural America? This month were going to look at rural SMBs and SaaS. Do these seem to be contradictory terms? Think again. Q: I own an IT services company working in a fairly rural area. What […]

The Problem With VoIP

Service providers continue to roll out offers for VoIP targeted to SMBs, hosted and otherwise. And many an analyst prediction has VoIP adoption by SMBs going into hockey stick mode in a couple of years. But the industry is not seeing the expected adoption. Given the hype surrounding VoIP for SMBs, its a bit like […]

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