centers

 

AireSpring Debuts SIP Trunking Product

Reseller AireSpring Inc. (Booth 107-109), a sponsor of the Channel Partners Conference & Expo, announced its SIP trunking service with versions for carriers, call centers and enterprises. The latter two are available for sale through the companys indirect channel. The SIP trunking product allows customers with IP-enabled equipment to connect directly to AireSprings IP platform […]

Boost Revenue With Hosted Call Center

Hosted call center technology takes center stage during todays session, Making Contact with Hosted Call Center Opportunities, where the panelists will discuss how to leverage these sticky services to combat the high commoditization of long-distance and other bread-andbutter connectivity services. Agents and VARs looking to move up the value chain can leverage hosted contact centers […]

The Unbearable Absence of Rules

By Michael Fair, MarketRace In my continuing review of my Top 10 Mistakes that Service Providers make with their channel programs: No. 4 Channel Conflict. Wow, this is a particular pet peeve of mine and one that really demonstrates that a carrier simply does not get it if a program does not have rules to […]

Higher Calling

The beauty of hosted call center technology is deceptively simple: In a world with a high commoditization of network services, the hosted contact center lets agents and VArs move up the value chain, reduce attrition and become resources that customers ask to address real business needs. For businesses, it provides an opportunity to leverage the […]

Making Regional Change

By Peter Radizeski, RAD-INFO In speaking with a BellSouth Partner, an interesting fact showed up. There are only about 400,000 business names left in the database for call centers to target. And since there are about 30 call centers operated by either AT&T Southeast or by the various partner agencies, those businesses must get three […]

Bandwidth.com Powers Mitel Solution Centers to Help SMBs Adopt VoIP

On June 11, Bandwidth.com, a nationwide provider of complete business communications solutions, announced that it will be powering all Mitel Solution Centers across the country with its SIP trunking technology, enabling customers and VARs to preview innovative solutions technology in a live environment. Bandwidth.com has been a Mitel partner since September 2006, bundling its IP […]

CDW Helps Businesses Simplify Networks

CDW Corp. said Monday it has provided design assistance to implement simplified, converged audio, video and data network platforms for Summer Bay Resorts, Pentax Medical Co. and The Riverside Co. CDW works with telecommunications partners such as Global Crossing to meet customers business and technology requirements. Global Crossings portfolio of IP services includes VoIP, IP […]

Interactive Intelligence Intros SaaS for Call Centers, Enterprises

Intelligence Inc. has released its software as a service (SaaS) for contact centers and enterprises. The products are sold through the companys channel of more than 250 VARs. The contact center version includes applications such as IVR, ACD, outbound and predictive dialing, quality monitoring and multimedia recording, disaster recovery and workforce management. The SaaS for […]

360networks Supports WISPs VoIP Rollout

Wholesaler 360networks announced today that it has been selected by Suburban Broadband LLC of Castle Rock, Colo., to support its residential and business VoIP service offerings. The deal is one of about 15 360 networks has made with ITSPs, ISPs and cablecos since launching its VoIP360 product last fall. 360networks is using its regional fiber […]

Making i-Contact

THE DEMAND FOR MULTICHANNEL COMMUNICATIONS with contact centers is growing as consumers increasingly want to use e-mail, self-service portals and other options for customer care. The trend is driving complexity and cost for businesses a boon for hosted contact center solutions that offer turnkey approaches for enabling, tracking and managing the various flavors of customer […]

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