center

 

Harmonic Convergence

With the hype machine cranked to max volume, businesses large and small are tuning into the promise of unified communications (UC) and how they might use this sleek new technology to put a presence-enabled portal on their desktops for click-to-call, click-to-conference, click-to-read your voice mail, click-to-Web cam, click-to you name it. Sounds good. Maybe a […]

First Contact

Solutions for the contact center beat out hot technologies such as mobility, unified messaging and multimedia collaboration as vendors’ top new applications in 2006, according to analyst firm TelecomTactics. Vendors have addressed a number of contact center functions with an eye toward achieving first-contact resolution. Handling customer requests completely during the initial contact is every […]

TEOCO Updates Web-Based Claim Management Tool

TEOCO Corp. has released Claim Center 3.0, a new version of its Web-based claims management platform. TEOCO’s Claim Center provides communications and entertainment service providers with an automated solution for claim management from creation and filing through resolution. Claim Center manages claims tracking, streamlines creation and filing of claims, and allows access to claims information […]

An Empty Seat at the Table

By Peter Radizeski, RAD-INFO Marketing guru and author Seth Godin wrote a blog post in January 2005 about “The myth of the CMO. “I feel sorry for Judy Verses. She’s the Chief Marketing Officer of Verizon, a brand that is justifiably reviled by millions of people. “Is Verizon disdained, mistrusted and avoided because Judy’s not […]

PAETEC Offers Data Backup, Dedicated Server and Web Hosting Platforms

PAETEC Holding Corp. has announced the availability of its data backup and recovery, dedicated server and Web hosting platforms. The PAETEC data backup and recovery product provides businesses with a secure, automated off-site server backup, which copies data to two data centers over a customers Internet connection. Recovering data can be made from the Web-based […]

Channel Partners, McLeodUSA Host Official Show Party at Trendy NYC Club

Channel Partners Conference & Expo and McLeodUSA are pleased to announce the official Channel Partners Expo party at Lotus, one of the top 5 five New York City hot spots as ranked by Zagat 2006. The party will be the featured networking event for the three-day Channel Partners Conference & Expo, which will be held […]

Lahey Clinic Chooses Ascendent Systems to Improve Communications and Response Times Across Campuses

Ascendent Systems, a subsidiary of Research In Motion and a provider of enterprise voice mobility solutions, recently announced the deployment of the Ascendent Voice Mobility Suite at Lahey Clinic Medical Center in Burlington and Peabody, Mass. Ascendents voice mobility solution was integrated into the hospitals existing telephone infrastructure to deliver instant access to wireless phones […]

Hostopia Private-Labels New E-Mail Services

Hostopia.com Inc. has released new e-mail services for SMBs with two to 25 employees. The company sells the services wholesale to service providers. Features include calendar and contact-sharing, as well as data synchronization between e-mail systems and mobile devices. The service also comes with file storage limits of at least 3GB. Hostopia offers the services […]

For the Record

For the Record Archer Daniels Midland (ADM), the 105-year-old supermarket to the world, needed a change. For years, its Minneapolis contact center recorded all calls on tape. The multibillion-dollar company fields global inquiries and is required to document them.

For the Record

ARCHER DANIELS MIDLAND (ADM), the 105-year-old supermarket to the world, needed a change. For years, its Minneapolis contact center recorded all calls on tape. The multibillion-dollar company fields global inquiries and is required to document them. ADM buys crops soybean, corn, wheat and cocoa from farmers worldwide. It then turns those yields into ingredients, including […]

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