EarthLink’s new Hosted Contact Center will be fully integrated with the company’s Hosted Voice to allow businesses to engage in better customer conversations via email, live chat, Web, phone or social media.
Zultys has released the Zultys Cloud Services, a cloud-based IP phone system, UC solution, contact center and SIP trunk service based on the MX series of IP phone systems.
Hosted call center technology takes center stage during todays session, Making Contact with Hosted Call Center Opportunities, where the panelists will discuss how to leverage these sticky services to combat the high commoditization of long-distance and other bread-andbutter connectivity services. Agents and VARs looking to move up the value chain can leverage hosted contact centers […]
Higher Calling The beauty of hosted call center technology is deceptively simple: In a world with a high commoditization of network services, the hosted contact center lets agents and VArs move up the value chain, reduce attrition and become resources that customers ask to address real business needs.
Software developer Digital Fairway has announced Provergent Communication Services Management Suite Version 3.2, adding enhanced workflow and reporting capabilities as well as the ability to allocate the costs associated with communication services to an organizations general ledger, said the compay. Keeping track of cost center assignments and cost allocations for communication services in a spreadsheet […]
First Contact Vendors have addressed a number of contact center functions with an eye toward achieving first-contact resolution. Handling customer requests completely during the initial contact is every contact center managers goal.
TEOCO Corp. has released Claim Center 3.0, a new version of its Web-based claims management platform. TEOCO’s Claim Center provides communications and entertainment service providers with an automated solution for claim management from creation and filing through resolution. Claim Center manages claims tracking, streamlines creation and filing of claims, and allows access to claims information […]
PAETEC Holding Corp. has announced the availability of its data backup and recovery, dedicated server and Web hosting platforms. The PAETEC data backup and recovery product provides businesses with a secure, automated off-site server backup, which copies data to two data centers over a customers Internet connection. Recovering data can be made from the Web-based […]
Channel Partners Conference & Expo and McLeodUSA are pleased to announce the official Channel Partners Expo party at Lotus, one of the top 5 five New York City hot spots as ranked by Zagat 2006. The party will be the featured networking event for the three-day Channel Partners Conference & Expo, which will be held […]
Hostopia.com Inc. has released new e-mail services for SMBs with two to 25 employees. The company sells the services wholesale to service providers. Features include calendar and contact-sharing, as well as data synchronization between e-mail systems and mobile devices. The service also comes with file storage limits of at least 3GB. Hostopia offers the services […]
.@TBImasteragent gained insights, validation from the survey it commissioned with @ATTBusiness https://t.co/X8qqWJX7uG
October 19 2018 @ 22:45:14 UTC
Security and UCaaS and SD-WAN, the triple-headed monster, dominated the news last week. https://t.co/Yoq7yrjhkf
October 19 2018 @ 21:53:25 UTC
.@CenturyLinkBiz @Spiceworks study shows midsize businesses prefer #security embedded in the #network. https://t.co/C91J2EFqc4
October 19 2018 @ 18:41:03 UTC
.@McAfee #channelchief @ken_mccray007 talks partner program, cloud opportunities. #MPower https://t.co/ywKzw6Z0og
October 19 2018 @ 16:46:51 UTC
.@Carbonite makes its #dataprotection for virtual and physical servers comprehensive. #backup https://t.co/Ldb6GXQVfG
October 18 2018 @ 22:16:20 UTC
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