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EarthLink Intros New Hosted Contact Center

EarthLink’s new Hosted Contact Center will be fully integrated with the company’s Hosted Voice to allow businesses to engage in better customer conversations via email, live chat, Web, phone or social media.

Zultys Intros Cloud Services

Zultys has released the Zultys Cloud Services, a cloud-based IP phone system, UC solution, contact center and SIP trunk service based on the MX series of IP phone systems.

Mashup Session Offers Intro to Benefits of Web Services

Theres little doubt that broadband and the Web are changing the complexion not only of data and video, but also of voice services. And its not just by enabling companies like Vonage to deliver VoIP. The move to IP and Web services also means that voice can be combined quickly and easily with various other […]

Citynet Announces New Virginia Markets

Citynet Wholesale (Booth 727), a facilities-based broadband service provider specializing in Tier 2 and Tier 3 markets, has announced plans to add several new Virginia markets to their service area footprint by years end. By building into central offices in key markets across Virginia, Citynet will add more than 300 route miles of fiber to […]

Next Generation Communications Selects NexTones Intelliconnect System

Next Generation Communications (NGC) has selected NexTone Communications Intelliconnect System, which includes session border controller, multiprotocol session exchange and real-time session manager (RSM) capabilities. We chose NexTone over other SBC providers for a number of reasons, said Khurram Awan, CTO for NGC, which provides wholesale voice connectivity and VoIP interconnection services to international carriers and […]

Consolidated Offers Texas Dark Fiber

Consolidated Communications is offering a dark fiber network that runs through the Dallas/Fort Worth and Waco, Texas areas, strategically designed to serve growth markets that include central business districts, key technical enterprise corridors and major hotels. As AT&T attempts to build its pre-divestiture empire, many companies face the daunting challenge of how to grow their […]

Sirius Telecom Expands in New York

Sirius Telecommunications Inc. (Booth 428) has expanded its site and services in New York City. The colocation provider has expanded its 60 Hudson location by 8,000 square feet. Thanks to that growth, Sirius now offers 24/7 access and tech support, with cabinets, racks and cage space available. In addition, the company added new HVAC and […]

Aspect Software Practices What it Preaches with Asterisk Business Edition Implementation

Interest in open-source implementations has been steadily growing in the wider technology community and has now entered the communications arena. Companies are beginning to recognize open source as a viable telephony option for an IP PBX. The reasons for this increase interest: lower costs, extreme flexibility, highly customizable applications and even heightened security protection. Adoption […]

Seeking Fulfillment

Think master agent and you probably envision a sales organization, rife with opportunity for commissions, and heady with promotions and golf prizes. But what lies at the heart of the master agent business is decidedly less glamorous: provisioning. Unfortunately, this most fundamental of operations is not without its challenges, and those challenges are growing with […]

M5 Networks Launches Call Center

M5 Networks (Booth 509), an outsourced VoIP phone system service provider, announced the launch of M5 Call Center, an M5 On-Demand Solution. A component of M5s innovative voice as a service (VaaS) model, M5 Call Center enables decision makers and call center supervisors at medium businesses to make informed decisions about staffing and call flow. […]

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