case

 

The Letter – What a Difference a Day Makes

Posted: 11/2001 The Letter What a Difference a Day Makes As you read this issue, it is a month and a half from the fateful Sept. 11 attacks on America. As we prepare it, it is only a week and a half. We debated about whether there would be a disconnect to tie this issue […]

The Case for Next-Gen Local Loop

Posted: 12/1999 The Case for Next-Gen Local Loop By Kumar Shah Until the emergence of the packetized local loop, there has been no cost-effective way to deliver the full spectrum of broadband services businesses need by leveraging existing copper loops. Driven by new applications such as virtual private networks (VPNs) and voice over Internet protocol […]

Trench Warfare

Posted: 11/1999 Trench Warfare How To Fight and Win in the Courtroom By Neil S. Ende Litigation. The mere mention of the word often is enough to wobble the knees of even the most experienced and hardened telecommunications executives. Even most in-house counsel dread the very thought of litigating with a major telecommunications carrier. But, […]

From Inside-Out: A Different Perspective on Customer Service

Posted: 11/1998 From Inside-Out: A Different Perspective on Customer Service By Spencer Perry MIS and engineering leaders are probably the champions of TMN in most enterprises … if any champions exist at all. The financial, marketing and executive leadership needs to understand and support TMN deployment to make it happen and ultimately derive the competitive […]

Public Interest Debate Moves to Center Stage

Posted: 11/1998 Public Interest Debate Moves to Center Stage By Carol L. Bowers With the regional Bell operating companies (RBOCs) closer than ever to satisfying the Telecom-munications Act of 1996’s 14-point checklist for in-region long distance entry, the debate is about to shift from whether they’ve satisfied the law’s requirements to whether it would be […]

Case Study

Posted: 10/1997 Case Study How to Keep Your Customers from Asking for a Lower Price At a trade show a few months ago I heard a line that captured my entire philosophy about selling long distance: "Price is an issue only in the absence of value." These 10 words neatly summarized what we at the […]

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