care

 

Straitshot Selects CustomCall’s Webtop BPM Solution

Straitshot Communications, a managed network service provider, selected CustomCall Data Systems Inc.s Webtop product for bill processing and order management for Straitshots business VoIP services. Webtop BPM is a Web-based and workflow-enabled solution that enables service providers seamlessly to integrate order management, bill processing, customer care, provisioning and revenue management. Webtop offers business process modules […]

Comverse Helps GCI Grow by Consolidating

GCI, an Alaska-based company providing voice, video and data communication services to residential, commercial and government customers, needed to consolidate its back-office systems to support convergence. GCI chose Comverse Inc., a provider of software and systems enabling network-based multimedia enhanced communications and billing services, to converge its customer view. The challenge: To consolidate more than […]

Lahey Clinic Chooses Ascendent Systems to Improve Communications and Response Times Across Campuses

Ascendent Systems, a subsidiary of Research In Motion and a provider of enterprise voice mobility solutions, recently announced the deployment of the Ascendent Voice Mobility Suite at Lahey Clinic Medical Center in Burlington and Peabody, Mass. Ascendents voice mobility solution was integrated into the hospitals existing telephone infrastructure to deliver instant access to wireless phones […]

Cisco to Add Exclusive Partner Smart Care Service

Cisco Systems Inc. announced its partners will be given exclusive access to a new managed services offering called Smart Care Services. It will be made available on a limited basis this summer and generally by fall. Cisco Smart Care Services represents a new middle ground between reactive SmartNet tech support services and full-on managed services, […]

Sandy Beaches Software Rolls Out Hosted Billing Solution

Sandy Beaches Software released the latest version of its billing and customer care solution, InTELEbill.net. Their flagship product, InTELEbill, has been re-developed to work in a secure hosted environment, enabling users to access their data anywhere they have Internet access. Developing the application in Microsoft .NET provides more flexibility in the program, making it simpler […]

Qwest Gives Resellers More Control

Qwest Communications International Inc. announced Qwest Control, a Web-based self-service and management tool, now is available to wholesale customers. The tool aims to help wholesale customers better manage their voice and data services with Qwest. Qwest Control allows wholesale customers to generate detailed service summary reports and access important network information on a daily basis. […]

Sell Results

WHETHER YOU ARE BRAND new to sales or a seasoned veteran, the world of business-to-business selling can be a little intimidating. Competition is fierce, and differentiating yourself from all the other companies who sell identical (or nearly identical) products and services is more challenging than ever. Being just as good, but cheaper than the other […]

Info Directions Lands Upgrade Deal

Info Directions, a top maker of billing, rating order management and workflow systems for telecom operators, announced that service provider New Horizon Communications (NHC) of Waltham, Mass., is upgrading to its CostGuard.NET OSS/BSS Software. NHC will use CostGuard.NET in the Info Directions ASP to manage rating, billing, operations and customer care functions for its rapidly […]

Sandy Beaches Is Giving Away Mens 2007 Final Four Tickets

Calling all college hoops fans! You might want to brush up on your shooting skills because it could increase your chance to win two lower-level tickets plus hotel accommodations to the NCAA Mens Final Four Basketball Championship in the Georgia Dome, March 31 – April 2. In conjunction with the COMPTEL PLUS Spring EXPO, Sandy […]

BeQuick Accelerates Payment Collection Process with IVR Service

BeQuick Software Inc. announced it will roll out in March a new outbound interactive voice response (IVR) service enhancement to its QuikTel hosted OSS solution for CLECs. QuickTel integrates with CLEC customers contact center systems to allow them to accept real-time payments via a credit card or ACH anytime of the day over the phone. […]

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