calls

 

Aspect Software Products Interoperable With BandTel SIP Trunking

Aspect Software Inc. has successfully demonstrated interoperability of its contact center products with BandTel LLCs SIP trunking platforms, the companies said Tuesday. Aspect Software can use BandTels SIP trunking platform to route calls directly to its contact center products, the company said. BandTel works with all of the Aspect Software SIP-enabled products. Aspect Software tested […]

Channel Bias

By Peter Radizeski, RAD-INFO Recently, I tried to move a couple of customers from the DSL provided by an independent ISP to Embarq DSL. The order was declined after seven days, because there was already DSL on the line. Now I find this funny for a couple of reasons, the biggest being that ILEC’s slam […]

Blocking the Future

By Peter Radizeski, RAD-INFO TechDirt, Democracy in Action, Wayne Porter and many others are reporting that AT&T, Cingular, Sprint and Qwest are blocking calls to FreeConference.com and similar sites. These sites are probably based on an arbitrage play where they are slightly funded by the rural ILEC who is making some good coin per minute […]

Avaya Adds Features to UC Platform

Avaya Inc. has added several features to its unified communications platform so Microsoft Office users can more easily communicate and collaborate from their mobile devices or desktop computers. Now, users can click-to-call from inside Office Communicator, as well as applications with smart tags, such as Office Outlook and Sharepoint. This means workers can view the […]

Actiontec Upgrades VoSKY Exchange Gateway

Actiontec Electronics on Thursday unveiled a new generation of VoSKY Exchange, its family of PBX-to-Skype gateways. ABP Technology is the first distributor to sign with Actiontec to sell the devices, the companies announced at the Internet Telephony Conference & Expo. The gateways allow businesses to use their standard desktop phones for making, and receiving, long-distance […]

Multi-Tech Remote Office Helps Solve 911 Problems

Multi-Tech Systems Inc. has put together a new architecture to enable remote offices to tap into the VoIP systems at their corporate headquarters affordably and to get 911 service through those IP-based connections. The company is featuring the solution at the Internet Telephony Conference & Expo this week in Fort Lauderdale, Fla. By combining one […]

How to Become a Great Customer Company

THE PERENNIAL CRY FROM CEOS around the globe is that they are focused on their customers. It is their No. 1 mission, the critical job of their companies, and everything emanates from understanding what customers need and want and delivering on it. You may have said this yourself. Somehow, this message hasnt sunk in because […]

Telecom Companies Celebrate the Holidays

Qwest, Avaya Help NORAD Track Santa Once again North American Aerospace Defense Command (NORAD) is tracking Santa, and Qwest Communications Inc. and Avaya Inc. are helping to make sure the communications tools are in place to make sure families can join the fun this Christmas Eve. For more than 50 years, NORAD has used radar, […]

IPcelerate Does IP Recording One Better

IPcelerate Inc. on Tuesday released IPstudio 2.0, the newest version of the IP recording solution for the IPsession VoIP platform. The upgrade now offers staples like audio monitoring, external storage and call filtering and a new capability billed as video blogging. IPstudio 2.0 is fully integrated into the IPsession platform, requiring no additional configuration for […]

A Great New “Door-Opener”

By Dan Baldwin, Telecom Association President A new “black box” technology known as a PBX cellular gateway is raising small business interest and scoring appointments for distributors by helping them show businesses how to lower their cell phone bills without switching carriers. Also known by the term “fixed cellular terminal,” cellular gateways save a business […]

The ID is: 75913