calls

 

CTI Group, Vaspian Team to Provide Hosted VoIP Call Recording, Traffic Analysis

CTI Group, a developer of VoIP applications, said it has joined forces with Vaspian, a provider of hosted VoIP services. Vaspian will use CTI Groups applications, such as emPule and SmartRecord, to deliver real-time usage analysis, event alarms and call recording to its hosted VoIP customers. Having achieved interoperability with the hosted VoIP platform, branded […]

AT&Ts IP Flexible Reach Lets SMBs Move to VoIP

AT&T Inc. said its IP Flexible Reach can now be added to existing key telephone systems, allowing SMBs to transition to VoIP without having to replace their legacy systems. IP Flexible Reach is available nationwide, uses VoIP technology and enables unlimited local and on-net calling, as well as competitive long-distance and international calling plans, the […]

First Contact

Solutions for the contact center beat out hot technologies such as mobility, unified messaging and multimedia collaboration as vendors’ top new applications in 2006, according to analyst firm TelecomTactics. Vendors have addressed a number of contact center functions with an eye toward achieving first-contact resolution. Handling customer requests completely during the initial contact is every […]

CTI Group Integrates Traffic Analysis, Call Recording With Natural Convergence

CTI Group Holdings Inc. said it has successfully integrated its traffic analysis and call recording products with the hosted key system solution provided by Natural Convergence. Natural Convergence provides hosted VoIP application software designed to allow service providers address the needs small businesses. Natural Convergences application, branded silhouette, lets small businesses manage their phone services […]

Switchvox Updates its IP PBX

Switchvox has released the latest version of its IP PBX, which now supports real-time sales and customer service applications. With Switchvox SMB v3.0 customers can analyze and manage sales leads through Switchboard panels designed to work directly with their CRM programs. The integration of Google Maps also identifies the location of inbound calls. The updated […]

Allworx Announces Loyalty Incentive Programs for Resellers, Enhances Software

Allworx Corp., a network solutions provider for SMBs, has introduced a loyalty incentive program designed to encourage and reward top-performing reseller partners. The program is available to all authorized resellers who have achieved the required minimum sales volume in the previous quarter. The Allworx Loyalty Dollars are earned based on a percentage of total Allworx […]

Appia Announces Disaster Recovery Service for SMBs

Appia Communications, a provider of managed IT and telecom services, has announced a disaster recovery service designed specifically for SMBs. The service combines Appia’s managed voice services with its data storage and network monitoring solutions to ensure business continuity during a crisis or emergency. Appias service offers a customized plan that outlines what will be […]

For the Record

For the Record Archer Daniels Midland (ADM), the 105-year-old supermarket to the world, needed a change. For years, its Minneapolis contact center recorded all calls on tape. The multibillion-dollar company fields global inquiries and is required to document them.

WHAT’S NEW

GlobalTouch Offers Private-Label Prepaid VoIP VoIP provider GlobalTouch Telecom Inc. unveiled a hosted, prepaid VoIP platform, offering MSO, carrier, PTT, reseller and ISP customers a private-labeled turnkey application with built-in scalability. Features include call forwarding, three-way calling, caller ID, call waiting and instant voice mail to e-mail. There also is a real-time billing engine, Web-based […]

New Coalition Calls Fights Call-Blocking, Sprint Launches Own Offensive

In what is becoming a he said/she said issue, a group of more than 12 rural LECs and conferencing providers have banded together to form the Coalition for Carrier Neutrality, focused on AT&T Inc. and others allegedly blocking their users calls into free conference calling services. Meanwhile, Sprint Nextel Corp. this week sued a number […]

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