call centers


OAISYS Updates Call-Recording Solutions

Now available for early-adopter field trials, OAISYS says Talkument and Tracer versions 6.2 deliver new technology enhancements and functionality improvements for public safety agencies and call centers.

Twitter Popularity Causes Qwest Call Center Shutdown

Qwest Communications is closing three customer call centers, and Twitter appears to be the reason why. In all, 361 jobs are being cut, although the company says some of the employees let go from a call center in Phoenix will be relocated. It turns out customer service-related pages on Twitter is cutting down the need […]

A New Year’s Resolution and Thoughts With Service Providers in Times of Tragedy

By Michael Fair, MarketRace I have been remiss at blogging lately and wanted to take this opportunity to commit to being much better during 2008. I particularly wanted to address and respond to the many inquiries and concerns that people in this community have shown me recently regarding the subject of a blog submission that […]

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