AT&T Workers Bracing for More Job Cuts
The carrier continues to say it’s hiring in “key growth areas.”
The carrier continues to say it’s hiring in “key growth areas.”
The carrier eliminated 10,700 union jobs across its business in 2018, the CWA says.
The Communications Workers of America said ATT has eliminated more than 16,000 call center jobs in the past seven years.
Verizon says it is creating a more flexible and agile customer service work environment.
AT&T led the way earlier this year, but two other carriers challenged it for the top spot this time around.
Avaya says the Customer Engagement Cloud solutions provide the flexibility required for adopting and integrating new digital technologies.
Don’t hang up the phone without suggesting a hosted contact center. Here’s why.
CarrierSales, Numonix, ScanSource, Afiniti and others recently have announced new offerings aimed at reducing wait times, better pairing of callers and agents, and improving agent productivity.
Windstream, Avaya, Rackspace, Intelisys, Kudelski Security and Avant are among the companies featured in Channel Partners’ top 12 stories of the year.
About 3,200 customer call center employees are being asked to relocate outside their home geography to centers performing customer service or seek other positions with the company.
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January 23 2019 @ 17:20:04 UTC
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January 23 2019 @ 00:50:04 UTC
.@Avaya provides update on marketing, priorities with partners. #AvayaEngage goo.gl/fb/65cTXz
January 23 2019 @ 00:16:57 UTC
.@Carahsoft was the best distributor of 2018, according to @FireEye. goo.gl/fb/5uyzm9
January 23 2019 @ 00:06:20 UTC
.@AireSpring continues to grow its workforce. goo.gl/fb/3Qaipz
January 22 2019 @ 22:35:28 UTC
.@Twilio names new channel exec after the unexpected passing of Ron Huddleston in October. goo.gl/fb/nbVk6h
January 22 2019 @ 22:01:08 UTC
.@rapid_scale has hired 20+-year industry vet @jcrinehart as director of client experience goo.gl/fb/m2M3R9
January 22 2019 @ 19:51:07 UTC
.@Avaya lays out aggressive plans for 2019 at this week's #AvayaEngage. #cloud goo.gl/fb/rKj9Yx
January 22 2019 @ 15:53:46 UTC
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