call centers

 

Key Advancements in Call Centers

CarrierSales, Numonix, ScanSource, Afiniti and others recently have announced new offerings aimed at reducing wait times, better pairing of callers and agents, and improving agent productivity.

Channel Partners’ Top 12 Stories of 2016

Windstream, Avaya, Rackspace, Intelisys, Kudelski Security and Avant are among the companies featured in Channel Partners’ top 12 stories of the year.

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The ID is: 122972