IBM, Google, Microsoft Big Names in Call Center AI Growth
Among regions, North America is expected to maintain the largest market share through 2024.
Among regions, North America is expected to maintain the largest market share through 2024.
The carrier continues to say it’s hiring in “key growth areas.”
The carrier eliminated 10,700 union jobs across its business in 2018, the CWA says.
The Communications Workers of America said ATT has eliminated more than 16,000 call center jobs in the past seven years.
Verizon says it is creating a more flexible and agile customer service work environment.
AT&T led the way earlier this year, but two other carriers challenged it for the top spot this time around.
Avaya says the Customer Engagement Cloud solutions provide the flexibility required for adopting and integrating new digital technologies.
Don’t hang up the phone without suggesting a hosted contact center. Here’s why.
CarrierSales, Numonix, ScanSource, Afiniti and others recently have announced new offerings aimed at reducing wait times, better pairing of callers and agents, and improving agent productivity.
Windstream, Avaya, Rackspace, Intelisys, Kudelski Security and Avant are among the companies featured in Channel Partners’ top 12 stories of the year.
RT @ChannelFutures: Congrats to @Avant_CCC on its latest #AVANTSpecialForces training. Good pics here from the event. #GoAVANT https://t.co…
June 17 2019 @ 20:13:01 UTC
Download this #channelpartner report to learn how to distinguish yourself as a #UCaaS provider in a crowded market-… twitter.com/i/web/status/1…
June 17 2019 @ 18:54:41 UTC
Security companies are in high demand as #Sophos #Palo #Alto & #Kaseya are featured among the vendors that gobbled… twitter.com/i/web/status/1…
June 15 2019 @ 18:25:04 UTC
It’s been a full year since we offered up a roundup of the top vendors and #channelpartner businesses in the indust… twitter.com/i/web/status/1…
June 15 2019 @ 14:30:14 UTC
The scientists and engineers behind the curtain at the biggest names in #IT and #telecommunications were tinkering… twitter.com/i/web/status/1…
June 14 2019 @ 00:00:33 UTC
.@YealinkNews, @Digium and @GrandstreamNet got top #customersatisfaction nods out of 17 VoIP phone vendors. Here's… twitter.com/i/web/status/1…
June 13 2019 @ 15:24:19 UTC
Applications for the 2019 #MSP501 may be closed, but you don’t want to miss this interview with @datto’s Rob Rae >>… twitter.com/i/web/status/1…
June 13 2019 @ 15:10:06 UTC
.@Telarus changes things up a bit by moving from six channel regions to three. channelpartnersonline.com/2019/06/12/tel…
June 12 2019 @ 21:58:18 UTC
