TBI Partners Gain Access to Aircall Cloud-Based Voice Platform
Aircall’s offerings will help TBI partners of all sizes utilize voice for their business.
call centers
IBM, Google, Microsoft Big Names in Call Center AI Growth
Among regions, North America is expected to maintain the largest market share through 2024.
AT&T Workers Bracing for More Job Cuts
The carrier continues to say it’s hiring in “key growth areas.”
CWA Slams AT&T for Trimming 10,000-Plus Jobs Since Tax Cut
The carrier eliminated 10,700 union jobs across its business in 2018, the CWA says.
AT&T Quickly Responds to Scathing CWA Report
The Communications Workers of America said ATT has eliminated more than 16,000 call center jobs in the past seven years.
CWA: Verizon’s Home-Based Agent Model Costs Thousands of Call Center Jobs
Verizon says it is creating a more flexible and agile customer service work environment.
Verizon, AT&T, Sprint, T-Mobile: Which Takes Best Care of Customers?
AT&T led the way earlier this year, but two other carriers challenged it for the top spot this time around.
Avaya Debuts Cloud Call Center Services Designed to Retain Customers
Avaya says the Customer Engagement Cloud solutions provide the flexibility required for adopting and integrating new digital technologies.
3 Reasons ‘As a Service’ Call Centers Are Better for Customers
Don’t hang up the phone without suggesting a hosted contact center. Here’s why.
Key Advancements in Call Centers
CarrierSales, Numonix, ScanSource, Afiniti and others recently have announced new offerings aimed at reducing wait times, better pairing of callers and agents, and improving agent productivity.
Galleries
.@ATT, @Colt_Technology top midyear 2020 Global Provider #Ethernet Services Leaderboard. @VerticalSys dlvr.it/RgvWQW
September 18 2020 @ 22:00:02 UTC
See the latest from @coredial, @calltower and other #UCaaS companies. dlvr.it/RgvWPB
September 18 2020 @ 22:00:01 UTC
Unable to participate in last week's #CPVirtual? Catch the highlights in our image gallery. dlvr.it/RgvCs8
September 18 2020 @ 19:56:02 UTC
Join our webinar to hear @j2global explain why and how cloud fax is a vital component of compliance and security in… twitter.com/i/web/status/1…
September 18 2020 @ 02:51:02 UTC
.@Avant_CCC and @TBImasteragent both got some love from @8x8 this month. dlvr.it/RgqlZC
September 17 2020 @ 22:08:32 UTC
.@AllianceofCW names @comcast, @Avant_CCC, Exposure execs as 2020 LEAD Award winners. dlvr.it/RgqlXx
September 17 2020 @ 22:08:31 UTC
See @Rapid_Scale's latest appointment. dlvr.it/RgqQtC
September 17 2020 @ 19:59:02 UTC
.@SilverPeak launches a program that will help partners expand their #SDWAN expertise. dlvr.it/RgpmXt
September 17 2020 @ 16:13:32 UTC