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The Journey to CPaaS Amid COVID-19: AI, Automation and Omnichannel
How partners can help customers obtain the necessary flexible connectivity between applications, people and objects.
call centers
TBI Partners Gain Access to Aircall Cloud-Based Voice Platform
Aircall’s offerings will help TBI partners of all sizes utilize voice for their business.
IBM, Google, Microsoft Big Names in Call Center AI Growth
Among regions, North America is expected to maintain the largest market share through 2024.
AT&T Workers Bracing for More Job Cuts
The carrier continues to say it’s hiring in “key growth areas.”
CWA Slams AT&T for Trimming 10,000-Plus Jobs Since Tax Cut
The carrier eliminated 10,700 union jobs across its business in 2018, the CWA says.
AT&T Quickly Responds to Scathing CWA Report
The Communications Workers of America said ATT has eliminated more than 16,000 call center jobs in the past seven years.
CWA: Verizon’s Home-Based Agent Model Costs Thousands of Call Center Jobs
Verizon says it is creating a more flexible and agile customer service work environment.
Verizon, AT&T, Sprint, T-Mobile: Which Takes Best Care of Customers?
AT&T led the way earlier this year, but two other carriers challenged it for the top spot this time around.
Avaya Debuts Cloud Call Center Services Designed to Retain Customers
Avaya says the Customer Engagement Cloud solutions provide the flexibility required for adopting and integrating new digital technologies.
3 Reasons ‘As a Service’ Call Centers Are Better for Customers
Don’t hang up the phone without suggesting a hosted contact center. Here’s why.
Galleries
.@DHSchoolar and @monystok1 weigh in on the new @TMobileBusiness offerings. @tbimasteragent @dialpadHQ dlvr.it/RvDzBt
March 09 2021 @ 00:10:31 UTC
#Topstories in February include @TMobile @FrontierCorp @WindstreamBiz @IntelisysCorp @AppSmartCom. Check out the co… twitter.com/i/web/status/1…
March 08 2021 @ 22:05:02 UTC
.@telarus continues to expand. dlvr.it/RvDMR1
March 08 2021 @ 19:51:02 UTC
Today we celebrate the achievements of women worldwide, and we are proud to give the rockstar women in the channel… twitter.com/i/web/status/1…
March 08 2021 @ 18:00:03 UTC
Happy #InternationalWomensDay! The Channel Partners / @ChannelFutures team is proud to support @AllianceofCW and… twitter.com/i/web/status/1…
March 08 2021 @ 16:15:02 UTC
.@8x8 appoints @RingCentral vet as new CMO. #UCaaS dlvr.it/Rv3RKp
March 05 2021 @ 21:15:32 UTC
.@Nextiva partners with @dandh for #UC channel distribution. dlvr.it/Rv3RHF
March 05 2021 @ 21:15:32 UTC
ICYMI: these were the top stories of the week. dlvr.it/Rv2tVK
March 05 2021 @ 17:55:02 UTC