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The Journey to CPaaS Amid COVID-19: AI, Automation and Omnichannel
How partners can help customers obtain the necessary flexible connectivity between applications, people and objects.
call centers
TBI Partners Gain Access to Aircall Cloud-Based Voice Platform
Aircall’s offerings will help TBI partners of all sizes utilize voice for their business.
IBM, Google, Microsoft Big Names in Call Center AI Growth
Among regions, North America is expected to maintain the largest market share through 2024.
AT&T Workers Bracing for More Job Cuts
The carrier continues to say it’s hiring in “key growth areas.”
CWA Slams AT&T for Trimming 10,000-Plus Jobs Since Tax Cut
The carrier eliminated 10,700 union jobs across its business in 2018, the CWA says.
AT&T Quickly Responds to Scathing CWA Report
The Communications Workers of America said ATT has eliminated more than 16,000 call center jobs in the past seven years.
CWA: Verizon’s Home-Based Agent Model Costs Thousands of Call Center Jobs
Verizon says it is creating a more flexible and agile customer service work environment.
Verizon, AT&T, Sprint, T-Mobile: Which Takes Best Care of Customers?
AT&T led the way earlier this year, but two other carriers challenged it for the top spot this time around.
Avaya Debuts Cloud Call Center Services Designed to Retain Customers
Avaya says the Customer Engagement Cloud solutions provide the flexibility required for adopting and integrating new digital technologies.
3 Reasons ‘As a Service’ Call Centers Are Better for Customers
Don’t hang up the phone without suggesting a hosted contact center. Here’s why.
Galleries
See who else triumphed in @microcorp's awards. dlvr.it/RmQSby
November 25 2020 @ 18:55:02 UTC
Are you a #cloud #systemsintegrator? You may be what the #CIA is looking for. dlvr.it/RmQPJw
November 25 2020 @ 18:35:02 UTC
.@ATTPartners taps a leader whose experience in sales, marketing and technology run deep. dlvr.it/RmMPtc
November 25 2020 @ 00:06:02 UTC
.@OneMetTel, @MicrolandLtd, and @Wipro scored well in Gartner's latest leaderboard. dlvr.it/RmMDJy
November 24 2020 @ 22:35:32 UTC
.@CWAUnion wants conditions placed on @FrontierCorp's #bankruptcy reorganization plan in Connecticut. dlvr.it/RmHbpp
November 23 2020 @ 23:44:32 UTC
.@WTT triumphed for a second consecutive year in @PaloAltoNtwks' partner awards. See who else won. dlvr.it/RmHKLJ
November 23 2020 @ 21:35:32 UTC
Policy change to give @LumenCPP #channelpartners higher payouts on sales. dlvr.it/RmH0bb
November 23 2020 @ 19:23:02 UTC
John Muscarella of @coxbusiness with tips on jazzing up the typical #webinar with a roundtable approach. dlvr.it/RmGmlh
November 23 2020 @ 18:03:02 UTC