TBI Partners Gain Access to Aircall Cloud-Based Voice Platform
Aircall’s offerings will help TBI partners of all sizes utilize voice for their business.
call centers
IBM, Google, Microsoft Big Names in Call Center AI Growth
Among regions, North America is expected to maintain the largest market share through 2024.
AT&T Workers Bracing for More Job Cuts
The carrier continues to say it’s hiring in “key growth areas.”
CWA Slams AT&T for Trimming 10,000-Plus Jobs Since Tax Cut
The carrier eliminated 10,700 union jobs across its business in 2018, the CWA says.
AT&T Quickly Responds to Scathing CWA Report
The Communications Workers of America said ATT has eliminated more than 16,000 call center jobs in the past seven years.
CWA: Verizon’s Home-Based Agent Model Costs Thousands of Call Center Jobs
Verizon says it is creating a more flexible and agile customer service work environment.
Verizon, AT&T, Sprint, T-Mobile: Which Takes Best Care of Customers?
AT&T led the way earlier this year, but two other carriers challenged it for the top spot this time around.
Avaya Debuts Cloud Call Center Services Designed to Retain Customers
Avaya says the Customer Engagement Cloud solutions provide the flexibility required for adopting and integrating new digital technologies.
3 Reasons ‘As a Service’ Call Centers Are Better for Customers
Don’t hang up the phone without suggesting a hosted contact center. Here’s why.
Key Advancements in Call Centers
CarrierSales, Numonix, ScanSource, Afiniti and others recently have announced new offerings aimed at reducing wait times, better pairing of callers and agents, and improving agent productivity.
Galleries
Top @CenturyLink channel exec @LisaKMiller1 has left the company. dlvr.it/RbDpk3
July 09 2020 @ 00:01:33 UTC
.@Allied_MR report forecasts explosive growth in #hyperconvergedinfrastructure market. dlvr.it/RbDRlF
July 08 2020 @ 21:10:32 UTC
Our latest channel program update features @WIN_Partners and @CiscoPartners. dlvr.it/RbDLrW
July 08 2020 @ 20:34:03 UTC
In our Q&A, @Vonage's new #channelchief @curtallen14 talks partner program strategy. dlvr.it/RbD0Nm
July 08 2020 @ 18:28:33 UTC
AT&T is expanding its #SDWAN portfolio with @Cisco. @ATTPartners @CiscoPartners dlvr.it/RbD0L4
July 08 2020 @ 18:28:32 UTC
#CPExpo is going virtual! Join us Sept. 8-10 for the virtual version of the world’s largest channel event! Here's w… twitter.com/i/web/status/1…
July 07 2020 @ 23:10:03 UTC
.@POS_Portal broadens mobile, touchless pay options with Contact-LESS suite of mobile and touchless payment solutio… twitter.com/i/web/status/1…
July 07 2020 @ 22:01:33 UTC
.@DellOro shared its latest #SDWAN projections. dlvr.it/Rb8CwT
July 07 2020 @ 18:46:32 UTC