IBM, Google, Microsoft Big Names in Call Center AI Growth
Among regions, North America is expected to maintain the largest market share through 2024.
Among regions, North America is expected to maintain the largest market share through 2024.
The carrier continues to say it’s hiring in “key growth areas.”
The carrier eliminated 10,700 union jobs across its business in 2018, the CWA says.
The Communications Workers of America said ATT has eliminated more than 16,000 call center jobs in the past seven years.
Verizon says it is creating a more flexible and agile customer service work environment.
AT&T led the way earlier this year, but two other carriers challenged it for the top spot this time around.
Avaya says the Customer Engagement Cloud solutions provide the flexibility required for adopting and integrating new digital technologies.
Don’t hang up the phone without suggesting a hosted contact center. Here’s why.
CarrierSales, Numonix, ScanSource, Afiniti and others recently have announced new offerings aimed at reducing wait times, better pairing of callers and agents, and improving agent productivity.
Windstream, Avaya, Rackspace, Intelisys, Kudelski Security and Avant are among the companies featured in Channel Partners’ top 12 stories of the year.
.@CRITICALSTART and @MCrisis feature in our latest weekly wrap! dlvr.it/RBmMQr
August 23 2019 @ 17:51:02 UTC
.@Mitel #channelchief @johnlindsley talks successful channel strategy in #TopGun51 profile. dlvr.it/RBlLhG
August 23 2019 @ 12:20:32 UTC
.@VMware surprises with @CarbonBlack_Inc, @pivotal acquisitions. dlvr.it/RBjqZf
August 23 2019 @ 00:13:02 UTC
RT @Channel_Expo: 20+ #CPEvolution vendors have been added in the last couple weeks including @adaptivnetworks @Axcient @awscloud @DialpadH…
August 22 2019 @ 22:45:05 UTC
We caught up with @QOSNetworks and offer news from @TeneoGrp, @CloudGenix and @nitelusa in this #SDWAN roundup. dlvr.it/RBjf9q
August 22 2019 @ 22:36:03 UTC
.@Telarus aims to streamline commissions and build partner loyalty. dlvr.it/RBjWJJ
August 22 2019 @ 21:32:04 UTC
.@SungardAS #cartoon pokes fun at #containersecurity, which can be a serious issue. Something partners can address. dlvr.it/RBf3bd
August 21 2019 @ 21:39:02 UTC
.@Avaya #acquisition rumors intensify with @Mitel as mostly likely buyer. #UCaaS dlvr.it/RBf1yv
August 21 2019 @ 21:25:03 UTC
