AT&T Workers Bracing for More Job Cuts
The carrier continues to say it’s hiring in “key growth areas.”
The carrier continues to say it’s hiring in “key growth areas.”
The carrier eliminated 10,700 union jobs across its business in 2018, the CWA says.
The Communications Workers of America said ATT has eliminated more than 16,000 call center jobs in the past seven years.
Verizon says it is creating a more flexible and agile customer service work environment.
AT&T led the way earlier this year, but two other carriers challenged it for the top spot this time around.
Avaya says the Customer Engagement Cloud solutions provide the flexibility required for adopting and integrating new digital technologies.
Don’t hang up the phone without suggesting a hosted contact center. Here’s why.
CarrierSales, Numonix, ScanSource, Afiniti and others recently have announced new offerings aimed at reducing wait times, better pairing of callers and agents, and improving agent productivity.
Windstream, Avaya, Rackspace, Intelisys, Kudelski Security and Avant are among the companies featured in Channel Partners’ top 12 stories of the year.
About 3,200 customer call center employees are being asked to relocate outside their home geography to centers performing customer service or seek other positions with the company.
Our writers covered a lot of #EC19 this week. Here are our seven most-viewed articles. goo.gl/fb/GGA23A
March 22 2019 @ 20:49:42 UTC
.@Oracle lays off employees this week to focus on #cloud. goo.gl/fb/vg4w9h
March 22 2019 @ 20:35:09 UTC
"The big, one-stop-shop providers just can't keep up with this pace of change." goo.gl/fb/Ew3Lq2
March 22 2019 @ 20:35:09 UTC
.@8x8 @Avaya announce latest UC, cloud offerings at #EnterpriseConnect. feeds.feedburner.com/~r/ChannelPart…
March 21 2019 @ 22:56:00 UTC
Revisiting our list of 20 top #UCaaS providers, one year later. @Avaya @Cisco @RingCentral goo.gl/fb/cXfpFc
March 21 2019 @ 18:07:24 UTC
Read about @SilverPeak's latest channel efforts in our latest #SDWAN column. goo.gl/fb/3ZT3fy
March 20 2019 @ 23:16:28 UTC
.@Vonage unveils first integrated offering since @NewVoiceMedia acquisition. #contactcenter goo.gl/fb/ugnHM4
March 20 2019 @ 17:47:29 UTC
.@varonis announces Partners in Excellence awards @Optiv @DellEMCPoland @AsystecDMS. goo.gl/fb/PgzKdV
March 20 2019 @ 17:00:17 UTC
