IBM, Google, Microsoft Big Names in Call Center AI Growth
Among regions, North America is expected to maintain the largest market share through 2024.
Among regions, North America is expected to maintain the largest market share through 2024.
The carrier continues to say it’s hiring in “key growth areas.”
The carrier eliminated 10,700 union jobs across its business in 2018, the CWA says.
The Communications Workers of America said ATT has eliminated more than 16,000 call center jobs in the past seven years.
Verizon says it is creating a more flexible and agile customer service work environment.
AT&T led the way earlier this year, but two other carriers challenged it for the top spot this time around.
Avaya says the Customer Engagement Cloud solutions provide the flexibility required for adopting and integrating new digital technologies.
Don’t hang up the phone without suggesting a hosted contact center. Here’s why.
CarrierSales, Numonix, ScanSource, Afiniti and others recently have announced new offerings aimed at reducing wait times, better pairing of callers and agents, and improving agent productivity.
Windstream, Avaya, Rackspace, Intelisys, Kudelski Security and Avant are among the companies featured in Channel Partners’ top 12 stories of the year.
Our top stories of the week featured @AppSmart_com and @VeloCloud. dlvr.it/RLDsNs
December 13 2019 @ 19:46:02 UTC
.@marketsandmarkets report shows accelerating growth of global #IDPS market with @Cisco @McAfee @ATT among major pl… twitter.com/i/web/status/1…
December 12 2019 @ 20:52:02 UTC
Channel partners should be ready to capitalize on Chromebooks’ move into the enterprise market. dlvr.it/RL9T3L
December 12 2019 @ 20:36:01 UTC
It’s the top reason you join us in Vegas, so in 2020 we’re delivering our largest expo hall yet! Expect to see top… twitter.com/i/web/status/1…
December 12 2019 @ 18:15:07 UTC
.@broadvoice hires @StarLeafCo vet as regional channel manager. #PBX dlvr.it/RL8mkK
December 12 2019 @ 16:43:32 UTC
.@Telesystemus appoints @NetCarrier vet as manager of sales operations. #VoIP dlvr.it/RL8fQ5
December 12 2019 @ 16:06:32 UTC
.@CyberX_Labs debuts expanded #partnerprogram. #cybersecurity dlvr.it/RL61dK
December 11 2019 @ 21:31:01 UTC
.@IntelePeer talks about how partners can help customers with #digitaltransformation. #EvolutionEU dlvr.it/RL5r3Q
December 11 2019 @ 20:17:32 UTC
