IBM, Google, Microsoft Big Names in Call Center AI Growth
Among regions, North America is expected to maintain the largest market share through 2024.
Among regions, North America is expected to maintain the largest market share through 2024.
The carrier continues to say it’s hiring in “key growth areas.”
The carrier eliminated 10,700 union jobs across its business in 2018, the CWA says.
The Communications Workers of America said ATT has eliminated more than 16,000 call center jobs in the past seven years.
Verizon says it is creating a more flexible and agile customer service work environment.
AT&T led the way earlier this year, but two other carriers challenged it for the top spot this time around.
Avaya says the Customer Engagement Cloud solutions provide the flexibility required for adopting and integrating new digital technologies.
Don’t hang up the phone without suggesting a hosted contact center. Here’s why.
CarrierSales, Numonix, ScanSource, Afiniti and others recently have announced new offerings aimed at reducing wait times, better pairing of callers and agents, and improving agent productivity.
Windstream, Avaya, Rackspace, Intelisys, Kudelski Security and Avant are among the companies featured in Channel Partners’ top 12 stories of the year.
Great to catch up with @RingCentral's Amanda Jardine at #CPEvolution for a #partnerprogram update. dlvr.it/RG8f8F
October 14 2019 @ 11:41:01 UTC
Dante White of #RingLogix chats with @Craig_Galbraith about products, channel program and more. #CPEvolution dlvr.it/RG8c0W
October 14 2019 @ 11:26:01 UTC
It sometimes makes sense to pull an application out of the #cloud, but watch for #migration pitfalls, says… twitter.com/i/web/status/1…
October 14 2019 @ 11:04:02 UTC
.@dandh and @ingrammicroinc in expansion mode. D&H Distributing headquarters 2x in size, more collaborative digs, m… twitter.com/i/web/status/1…
October 14 2019 @ 10:14:32 UTC
Our weekly roundup features @Avaya and @IntelisysCorp. dlvr.it/RG18hc
October 11 2019 @ 20:56:32 UTC
.@comcastbusiness' @craigschlagbaum gets us caught up on #cybersecurity, #SDN, channel updates and more in this… twitter.com/i/web/status/1…
October 11 2019 @ 17:20:32 UTC
Check out the latest announcements from @PolyCompany, @Avant_CCC and @barracuda. dlvr.it/RG0PLC
October 11 2019 @ 16:53:02 UTC
.@Supermicro_SMCI announces expanded #partnerprogram. dlvr.it/RFxgRt
October 10 2019 @ 23:59:03 UTC
