call center

 

Ask Steve: Can SMBs Benefit from Hosted Contact Center Solutions?

What Do SMBs Want? Ask Yankee Group analyst Steve Hilton. Send your questions to asksteve@yankeegroup.com. Please include your name, city, state and a phone number. Only first names and locations will be published.  “Hello, Ms. Reynolds. This is Steve from Fabricated Plastics. Were calling to see if your recent order with us was on time […]

ITEXPO: Voiplink Adds Fonality IP PBX to Portfolio

Dealers partnered up with equipment supplier Voiplink now have a new arrow in their quivvers: Voiplink will offer Fonality’s Trixbox Appliance VoIP PBX to its coroporate customers and channel of VARs, resellers and interconnects, it announced this week at ITEXPO. Voiplink will ship the IP PBX customized and preconfigured with requested telecom network interfaces–and can […]

TouchStar Unveils 2008 Enterprise Call Center System

TouchStar has unveiled its 2008 Enterprise Call Center System which provides enterprise scalability, redundancy, and functionality to connect call center agents in multiple locations around the world, the company said. TouchStar 2008 Enterprise Call Center System is designed to provide functionality for call centers that are expanding for remote access and unified communications. The new […]

Telrex Announces IP Call Center Monitoring Package

Telrex has announced a package for the live monitoring of call center employees computer screens, recording of screenshots, logging of Web activity, tracking of e-mails and comprehensive reporting on individuals and groups. The vendors CallRex Multi-Media Release 3.7, available via VARs, is an integrated companion module to Telrex CallRex Professional IP call recording and monitoring […]

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