Billing Systems: Where the Rubber Meets the Road

Posted: 12/1997 By Dan Baker and Nancy Duvergne Smith If the telecom business is a race car–fast-moving and subject to quick turns–then billing is where the rubber meets the road. But a billing engine is only as good as its grip on the pavement–and customers’ loyalty. Billing managers build that loyalty by producing a finely […]

A Bill with a View

Posted: 11/1997 A Bill with a View d.b.Express-A-Bill Makes Record Analysis Easy on the Eyes By Charlene O’Hanlon Bohemia, N.Y.-based Computer Concepts Corp. has come up with a novel idea for telecom analysis and reporting: make it easy. d.b.Express-A-Bill, a reporting and billing analysis software program designed for the telecom industry, can help make short […]

People On The Move

Posted: 11/1997 People On The Move ICT Group Inc. appointed Susan Bettenhausen Vice President of Telecom-munications Industry Services. In this position, Bettenhausen will be responsible for the strategic management and business development of all customer care and call center teleservices applications specialized for the telecommunications industry. Andrew Maunder, president and CEO of Axiom Inc., has […]

The Internationalization of theTelecommunications Market

Posted: 10/1997 The Internationalization of the Telecommunications Market How Language and Currency Affect Customer Care and Billing Systems By Chris Rees The U.S. telecommunications industry is undergoing a dramatic transformation. The sector is experiencing increasing consolidation, as well as rapid growth funded by entrepreneurs tapping venture capital, equity and other high-yield financial sources. Investor interest […]

Put it Down to Growing Pains

Posted: 09/1997 Put it Down to Growing Pains Clients Rate Their Billers in a New Report Debera Bell-Beam The report card is in, and it’s not great. But it’s not bad, either. Among the findings, one in four telecom service providers would give their billing suppliers an average or below-average rating, according to the new […]

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