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Pandora Networks Introduces iQ Voice Management Suite

Pandora Networks, a provider of on-demand IP communication services for SMBs, on Tuesday announced a new suite of managed services designed to deliver telco-grade VoIP service for its Worksmart unified communications service. The iQ Voice Management Suite assesses and monitors services over converged networks or dedicated circuits. Pandora offers three service options to fit the […]

Stevens to Keynote COMPTEL PLUS With Special Guest Martin

This afternoon at COMPTEL PLUS in San Diego will be devoted to a keynote speech discussing the telecom policy changes floating throughout Washington, D.C. Sen. Ted Stevens, R-Alaska, during the 25th Anniversary COMPTEL event, will highlight his work on and expectations for updates to the Telecommunications Act of 1996; he will be followed by special […]

Stevens Asks NARUC Members to Rethink Intercarrier Comp Reform Strategy

Sen. Ted Stevens, R-Alaska, today outlined the topics he hopes to address in a likely rewrite of the Telecommunications Act of 1996, and called on National Association of Regulatory Utility (NARUC) members to reconsider their proposals for reform of intercarrier compensation rules. Stevens chairman of the Senate Commerce Committee, which is spearheading a telecom rewrite […]

Assess Clients Convergence-Readiness in 5 Steps

There is no doubt that IP telephony is going mainstream. Savvy business managers understand that merging voice and data networks into one integrated, converged network will reduce toll charges and make the network easier to manage, which will ultimately lower the companys total cost of ownership and deliver a promising return on investment. However, converging […]

Balancing Act

Contact centers today are all about empowering agents, investing in their skill development and reducing escalating attrition. Yet, most companies still overly rely upon “the old ways” involving hard technical metrics that emphasize speed and quantity to track and manage agent performance. It has become all too easy to judge those agents who have the […]

Agency Channel: News Briefs

Posted: 02/2001 News Briefs * DSL provider Copper Mountain Networks Inc. (www.coppermountain.com) has launched the "CopperChannel" partner program to expand distribution in Asia, Europe and North America. Members can sell the company’s full line of DSL equipment for the CO, digital loops and multitenant unit (MTU) broadband networks. Copper Mountain expects partners to be experienced […]

Regulatory News – Common Carrier Chief Leads the Battles

Posted: 07/1999 Common Carrier Chief Leads the Battles By Kim Sunderland Lawrence E. Strickling has one of the toughest, most exciting and debatably fulfilling positions at the Federal Communications Commission (FCC) as chief of Common Carrier Bureau (CCB). He’s been at the forefront of the FCC’s efforts to break the broadband speed limit, improve enforcement […]

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