Aspect Software

 

Aspect Upgrades UC for Contact Center

Aspect Software Inc. announced Tuesday the general availability of enhancements to its UC applications for the contact center, including new instant messaging capabilities, expanded presence functionality, and increased integration with the Tellme on-demand voice portal. The new features, available with the Aspect Unified IP 6.6.1 platform, augment the company’s UC applications for the contact center, […]

AireSpring, Aspect Software Plug SIP Trunking Interoperability

Aspect Software Inc. and AireSpring have announced successful interoperability between Aspect Software SIP-based solutions and SIP Trunking products from AireSpring. By interoperating with AireSpring’s SIP Trunking suite of products, Aspect Software can route calls directly to SIP-based VoIP contact center products, like Aspect Unified IP. The companies said the partnership enables Aspect customers to lower […]

Ask Steve: Can SMBs Benefit from Hosted Contact Center Solutions?

What Do SMBs Want? Ask Yankee Group analyst Steve Hilton. Send your questions to asksteve@yankeegroup.com. Please include your name, city, state and a phone number. Only first names and locations will be published.  “Hello, Ms. Reynolds. This is Steve from Fabricated Plastics. Were calling to see if your recent order with us was on time […]

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