Five9 Taps Facebook Vet to Lead Product Strategy
Five9 has been expanding its executive team.
artificial intelligence
Avaya Contact Center Enhanced with Afiniti Integration
Afiniti enterprise behavioral pairing discovers and predicts patterns of interpersonal behavior.
IBM, Google, Microsoft Big Names in Call Center AI Growth
Among regions, North America is expected to maintain the largest market share through 2024.
Cisco Brings Jabber Into Collaboration Unification Effort
At its Cisco Live event, the networking vendor continues to bring together its vast collaboration suite and infuse it with AI.
MapR, Once Worth $1 Billion, Could Close Down, Lay Off More than 100 Workers
There’s still hope, MapR says.
AI and the Contact Center: Understanding Opportunities and Challenges
AI is getting closer to going mainstream in contact centers. Plan carefully and consider the CX.
AI, IoT Sales Opportunities Abound in the New Channel
Go in-depth with these new technologies by downloading this PowerPoint.
Evolve IP Expands Cloud Communications via Jog.ai Acquisition
Founded in 2016, the Jog.ai application creates a visual, interactive screenplay that links call audio and text transcription together.
Cisco Brings AI to Webex Meetings with ‘Cognitive Collaboration’
Cisco looks to bring more AI to meetings with its new Webex Assistant and People Insights.
AI Will Blow Your Mind, Business Model and Company Culture
A look at the good, the bad and the ugly ways in which AI is being put to use.
Galleries
.@CompTIA report shows #techsector job losses in July, overall growth for the year. dlvr.it/RdD0jz
August 07 2020 @ 22:53:32 UTC
The weekly rewind features @PlanetOneComm and @RingCentral. dlvr.it/RdCrq2
August 07 2020 @ 21:39:32 UTC
.@Avaya unveils new brand for #CCaaS, CPaaS, #UCaaS portfolio. dlvr.it/RdCKDP
August 07 2020 @ 18:02:02 UTC
Check out product updates from @FortinetPartner, @masergypartners and @WIN_Partners. dlvr.it/RdCKBR
August 07 2020 @ 18:02:02 UTC
#TopGun51 channel leader Eric Thomson @ZayoGroup leads by listening. dlvr.it/RdBDX6
August 07 2020 @ 12:20:02 UTC
At #CPExpo 2020, @Tech_Data's Alex Ryals will address building a successful #cybersecurity practice. dlvr.it/Rd7cQJ
August 06 2020 @ 17:57:33 UTC
.@WillpowerHarris gives us a preview of his #CPExpo keynote on #upselling. dlvr.it/Rd7cN1
August 06 2020 @ 17:57:33 UTC
#CPExpo preview: @TheDaveDyson of @TheEclipseGroup talks #upsell/cross-sell and helping solve more customer problem… twitter.com/i/web/status/1…
August 06 2020 @ 17:05:02 UTC