Research: Telecom Operators Need to Rethink M&A Strategy
As the telecom industry consolidates, it leaves fewer and fewer acquisition candidates for scale deals.
artificial intelligence
TBI Reports 700% SD-WAN Surge, ‘Explosive’ UCaaS, CCaaS Growth
It’s a good time to be selling cloud.
CompTIA: The Urgency of Good Customer Experience Grows
The quality of the customer experience (CX) trumps product and price.
Onfido Unveils International Partner Program for AI-Powered Identity Verification
Onfido is now featured in marketplaces from Visa and Salesforce.
Five9 Taps Facebook Vet to Lead Product Strategy
Five9 has been expanding its executive team.
Avaya Contact Center Enhanced with Afiniti Integration
Afiniti enterprise behavioral pairing discovers and predicts patterns of interpersonal behavior.
IBM, Google, Microsoft Big Names in Call Center AI Growth
Among regions, North America is expected to maintain the largest market share through 2024.
Cisco Brings Jabber Into Collaboration Unification Effort
At its Cisco Live event, the networking vendor continues to bring together its vast collaboration suite and infuse it with AI.
MapR, Once Worth $1 Billion, Could Close Down, Lay Off More than 100 Workers
There’s still hope, MapR says.
AI and the Contact Center: Understanding Opportunities and Challenges
AI is getting closer to going mainstream in contact centers. Plan carefully and consider the CX.
Galleries
.@versanetworks announced its first formal channel program. dlvr.it/RqwTfP
January 19 2021 @ 22:22:02 UTC
.@Wildix_ unveils new platform, other portfolio additions at this week's #UCCSummit. dlvr.it/RqwKzw
January 19 2021 @ 21:17:33 UTC
Image Gallery: Partner Awards honor best in the channel, with @8x8, @IntelisysCorp, @TMobile, @AppSmartcom, more. dlvr.it/RqwGvj
January 19 2021 @ 20:57:02 UTC
Meet @RDeMarzo and learn about a new telco agent regulatory watchdog group. @IQWired @DigiRobot dlvr.it/Rqrxbq
January 19 2021 @ 00:51:01 UTC
Evolve cloud networks with #cloud-managed #DDI, says @Infoblox. dlvr.it/RqpnHh
January 18 2021 @ 11:44:01 UTC
.@FCC approves @FrontierCorp's #chapter11 restructuring plan. dlvr.it/RqgPgR
January 15 2021 @ 22:35:02 UTC
Read about @AireSpring and #Avaya in our weekly wrap. dlvr.it/RqgFwb
January 15 2021 @ 21:28:32 UTC
.@calltower announces Power Partner Awards. #UCaaS dlvr.it/RqgFs3
January 15 2021 @ 21:28:31 UTC