Arkadin

 

Key Advancements in Call Centers

CarrierSales, Numonix, ScanSource, Afiniti and others recently have announced new offerings aimed at reducing wait times, better pairing of callers and agents, and improving agent productivity.

Arkadin Makes Key UCaaS Acquisition

Arkadin says Applicable’s track record in building, implementing and managing cloud-based Microsoft Lync and Skype for Business for large enterprises will enable Arkadin to expand its global reach.

Arkadin, ROI Communications Team on UC&C

ROI Communications extends its services with Arkadin’s portfolio of audio/web/video conferencing and UC solutions, while Arkadin gains a partner for its channel partner program.

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