Amdocs Launches Customer-Centric Service Assurance Solution

Amdocs (Booth 224) is launching its Customer-Centric Service Assurance solution, a portfolio of Amdocs products, services and partner solutions to successfully link the network to the customer. By integrating processes such as incident, problem and change management with software that monitors network service problems and performance, Amdocs allows carriers to have a single view of […]


As carriers continue to differentiate on customer service while feeling pressured to reduce opex, driving efficiency wherever possible in the call centers has become a critical issue - as has driving new revenue through this unique channel. New technologies are tackling the triple goals of efficiency, customer retention and new sales with approaches that put customers […] Says Milestone Reached in Cable Telephony

Marking what the organization called a milestone in the delivery of cable telephone service, the Internet Protocol Detail Record Organization ( has announced successful IPDR Compliant status by three member companies: Amdocs, ARRIS and BigBand Networks. The companies demonstrated IPDR v3.5 and the DOCSIS 2.0 OSSI interoperability to support usage monitoring and value-based billing for […]

Big Big Brand MVNOs Need Back-Office Support

Mobile virtual network operators (MVNOs) are set to usher in a transformational era of brand marketing for wireless, and that’s bringing new backoffice considerations to the market. The appearance of private-label resellers of wireless minutes is hardly remarkable, but here’s what is: MVNOs from outside the communications sector - with names like Walt Disney Co., ESPN, […]

Phone Plus Prepaid: Riddle Me This

Posted: 3/2004 Riddle Me This Uncovering the Enigma of Prepaid CRM By Cara Polinski Which came first the payment or the service? Some operators and service providers ask themselves this question and they let the answer determine how they handle the customer. In the world of prepaid, customer relationship management (CRM) often is overlooked. The […]

Drill Down

Posted: 9/2003 Drill Down Driving Enterprise E-Billing Adoption By Khali Henderson Electronic bill presentment and payment (EBPP) represents an invoicing nirvana for service providers seeking to reduce costs of printing and postage of thousands of monthly customer bills. For service providers serving commercial customers the benefits are compounded, because many statements of CDRs and management […]

Phone Plus Prepaid: Hang Up on Fraud

Posted: 09/2002 Hang Up on Fraud By Khali Henderson PREPAID FRAUD SOUNDS LIKE AN OXYMORON, but, in fact, it is a big problem. ATLANTIC-ACM reports 79 percent of prepaid providers have encountered fraud. Their losses average 1 percent to 3 percent but range as high as 20 percent. "The thing about phone time is that […]

One Step at a Time

Posted: 08/2002 One Step at a Time Catalog, Rating, Mediation Solutions Ease Migration to Convergent Billing By Peter Lambert Randy Minervino Profitec SUCH CREATIVE PACKAGING and cross-service discounting will be the order of the day as new customer growth shrinks and churn numbers rise, industry experts predict. Implementing this creativity will require an end to […]

News Briefs

Posted: 12/2001 News Briefs * Daleen Technologies Inc. released version 5.5 of its RevChain billing and customer care software, which includes support for payment-triggered partner billing. The partner billing functions allow providers to deliver products and services more efficiently with one or several partners. RevChain’s payment-triggered settlement function eliminates the manual calculation of partner settlements […]

Cross-Border Customer Care

Posted: 03/1999 Cross-Border Customer Care By Denise Culver When Internet protocol (IP) telephony was introduced a scant few years ago, the handful of companies that were utilizing the technology weren’t too concerned about how they would bill for the service or whether their customer service would be up to par. After all, they had just […]


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