How to Cash in on Conversational AI
Companies can drive additional revenue by adding intelligent virtual agents to their digital ecosystem.
AI
Cisco, IBM, Microsoft Among Major Players in Accelerating AI Market
Artificial intelligence might still feel like it’s fringe channel, but the opportunities are increasing.
Avaya, Google Expand AI Capabilities in Contact Center
Avaya and Google are working together to extend their integration to additional capabilities.
Avaya Rolls Out Enhancements to Cloud-Based Contact Center
Both installed base and new customers can add real-time insights for agents and managers.
Vonage Boosts AI Capabilities via Purchase from Platform Owned by will.i.am
Over.ai is a provider of voice AI for business and contact centers.
Dialogic, Epsilon Team Up for New UCaaS Platform
Dialogic Buzz offers a single platform to address calling, conferencing and collaboration, and an API-driven architecture to enable the integration of artificial intelligence (AI) and IoT technologies.
Avaya Expands AI Strategy to UC
AI and machine learning allows Avaya to data mine call records and interpersonal interactions.
Ayehu Rolls Out First Global Partner Program for MSPs, OEMs, SIs
Ayehu’s global partner community includes firms such as Cognizant, Capgemini and Everbridge.
BlackBerry Adds AI, Cybersecurity With Cylance Acquisition
Cylance will operate as a separate business unit within BlackBerry.
RingCentral: Conversation Intelligence Big Focus of ConnectCentral
Gong.io helps sales teams have better sales conversations.
Galleries
Our latest #COVID19 Roundup features @ribboncomm @LogMeIn @Telinta_ @Acronis and more. #UCC dlvr.it/RTVjRX
April 09 2020 @ 23:45:32 UTC
Join us April 14 for the "Cybersecurity & COVID-19: Best Practices for MSP" webinar. Mark Balleeger, Systems Engine… twitter.com/i/web/status/1…
April 09 2020 @ 20:30:01 UTC
Our third annual #CPList highlighting #UCaaS providers includes @8x8, @Avaya, @Cisco, @Mitel @RingCentral, @Vonage… twitter.com/i/web/status/1…
April 09 2020 @ 15:51:02 UTC
.@burtatdellus of #DellExpertNetwork outlines how MSPs and other partners can help clients’ business keep moving fo… twitter.com/i/web/status/1…
April 08 2020 @ 23:38:32 UTC
Join us April 14 for the "Cybersecurity & COVID-19: Best Practices for MSP" webinar. Mark Balleeger, Systems Engine… twitter.com/i/web/status/1…
April 08 2020 @ 18:57:28 UTC
Every industry including the #channel is going through a paradigm shift due to the impact of #COVID19. That's why w… twitter.com/i/web/status/1…
April 08 2020 @ 16:15:01 UTC
See @Wildix_, @TCGPartners and @Talkdesk in our latest roundup of new offerings. dlvr.it/RTP6HV
April 08 2020 @ 11:21:01 UTC
In this COVID-19 Partner Help Series webinar, Mark Balleeger of @barracuda discusses best practices for MSPs when i… twitter.com/i/web/status/1…
April 07 2020 @ 21:55:32 UTC