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The New Hybrid Workplace: Designing for Telecom/Tech Resilience

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COVID-19 accelerated the emergence of the new hybrid workplace. Employees are working in and moving between a variety of locations — home, on the road and in the office — and will continue to do so moving forward. Companies must make sure they have the digital resilience to support their employees in the new hybrid workplace, now and in the future. There has been a dramatic change in the telecommunications conversation that partners should be having with their customers. It has also changed the menu of services they should have at their fingertips — especially telecom service assurance (TSA) and service management.

Takeaways for Your Business

This report will examine:

  • The must-haves for a business in the new hybrid workplace
  • The opportunities created for the channel by the expected growth in the TSA market
  • The new conversation partners must be having with their customers

About the Author

Lynn Haber is senior editor for Channel Partners and Channel Partners. Prior to joining Informa in 2016, she spent three years as a senior editor for TechTarget. Before that, she created content for tech publications and corporate communications. During that time, she was deputy editor at ComputerWire, a London-based news and research service, and communications editor for Midrange Systems magazine. She also worked as an editor for Cahners Publishing and ComputerWorld.


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