Last week, more than 1,400 partners, customers and others from 26 countries converged in Greenville, South Carolina, for ScanSource’s Global Partner Conference. With its 25th anniversary just weeks away, the distributor’s big message was adopting new capabilities and transitioning to keep up with the latest technologies and market demands.
The $4 billion company told partners it’s ready to help them in their transformations to cloud and connectivity, managed services, SaaS and other capabilities increasingly in demand, and that customer experience is a top priority for everyone.
“We’ve got to rebuild what we do, we’ve got to rebuild what we’re known for together, and we want to help you do that,” said Mike Baur, ScanSource’s CEO.
Scroll through our gallery below to see the highlights of this conference.
When done, read our articles from the event, including why ScanSource execs say education is the biggest vertical for the company’s networking and security unit, and why ScanSource says a better customer experience is the top priority,
Follow contributing editor @EdwardGately on Twitter.
CEO Mike Baur welcomes attendees to the conference and shares the results of research ScanSource conducted to find out what end-user customers are looking for when working with the distributor and its partners.
“We have got to help you create a better customer experience,” he said. “Our job is to help you do more for that customer.”
“Today we need to find out not only how we can sell solutions, but what to charge for solutions (and) what we can add to those solutions,” said Alex Conde, CDC Brasil’s founder. “We have a bigger opportunity today because the market is changing fast and we just need to be ready to change our business much faster than before.”
Greg Dixon, ScanSource’s chief technology officer, leads a panel discussion with end-user customers from the Greenville area, including Tribe 513, PuroClean, Goddard School for Early Childhood Development and ProSource Plumbing Supplies, to talk about their technology needs.
“We’ve already had a relationship with BroadSoft before from our Polycom side of the house; we actually were a vendor of BroadSoft’s,” he said. “I think it’s going to be a real[ly] interesting opportunity with what Cisco can do for channel partners especially … in the cloud where now they’re one of the biggest players there with the BroadSoft acquisition. We feel we’re in a good spot not only to deliver product, but services, provisioning and process enhancements around all of that.”
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