TCN Debuts Call Center Trade-Up Program

TCN says Platform 3.0 is an advanced cloud-based call center technology that eliminates the need for complicated hardware and improves connectivity between agents and customers.

CenturyLink, Frontier to FCC: Subsidize Voice Networks in Remote Areas

While commending the FCC for adopting rules to fund the second phase of the Connect America Fund, the carriers requested aid to support Americans who are not covered by the broadband subsidies, still dependent on voice services, and live in rural areas that are very expensive to serve.

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