AITech, a provider of wholesale and retail hosted PBX- and line-replacement solutions, announced upgrades to its hosted PBX support and monitoring system. AITechs monitoring and troubleshooting capabilities provide per-call performance measurements and rapid response troubleshooting tools. Integrated mean opinion scoring (MOS) provides simultaneous LAN and WAN visibility of jitter, latency, packet loss and other quality-affecting […]
Telecom expense management platform provider Rivermine has released its Rivermine 5.0. The release debuts the Rivermine Clarity Decision Engine, which enables organizations to analyze data to make network migration and rate plan decisions as well as benchmark key performance areas, the company said. Other new features include international currency support and enhanced wireless management capabilities. […]
Intelliverse today announced improved quality and reliability for its hosted VoIP services with the implementation of a comprehensive media path optimization (MPO). MPO enables Intelliverse to release calls back to the carrier allowing the Real-Time Transport Protocol (RTP) stream to flow directly from the originating caller to the called party without being pinned up through […]
Interactive Intelligence Inc. and Straitshot Communications have teamed to provide a combined business communications software and managed SIP network services platform. The platform uses Straitshots private SIP network to run standards-based contact center automation and enterprise IP telephony software applications from Interactive Intelligence. The product is available throughout the United States via select members of […]
Fonality has released version 3.5 of its PBXtra Call Center, which is designed for SMBs that support employees working on site or from a remote location. Designed for companies with two to 200 workers, PBXtra Call Center includes branch office agent sharing, recording, barging, monitoring, text whisper/coach, Web and phone agent login, real-time and historical […]
Buyers of managed IT services will focus on security, storage and disaster recovery services in 2007, according to research commissioned by the Computing Technology Industry Association (CompTIA). One-third of the 322 organizations participating in the Harris Interactive Inc. survey all current users of managed services said they plan to invest or upgrade their spending in managed […]
Protocall Communications, a Las Vegas-based hosted IP communications reseller, will provide VoIP for Keller Williams Realty Inc. Protocall will provide IP communications platforms for more than 600 offices and 72,500 real estate associates. Among the platforms expected to be deployed is CommPartners Connect for Linksys, which enables the delivery of data, voice and video applications […]
The managed security market increasingly is turning to telecom channel partners to expand reach, and developer Authentium Inc. is no exception. The five-year-old company recently spotted opportunity in the voice agent sector as it rolled out its Extensible Service Platform (ESP) for enterprises. The company, which already partners with ISPs, network operators and managed security […]
The Tax Man Cometh As if eavesdropping on your phone conversations wasnt enough, Uncle Sam wants a chunk of your pocketbook. The IRS is starting to ask whether employer-subsidized cell phones and PDAs are taxable benefits to employees, says Aberdeen Groups Joe Basili. Basili hears that the IRS would only consider voice a taxable benefit, […]
Vapps has made an alliance with Windows Live Messenger to offer free VoIP conference calling to Windows Live Messengers 255 million users. The deal was announced on Thursday at the Internet Telephony Conference & Expo in Fort Lauderdale, Fla. Windows Live Messenger, a paid service, is the next version of MSN Messenger and considered one […]
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