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CRM II: This Time It’s Personal

IN A WORLD WHERE CONVERGING SERVICES and networks threaten to overwhelm the OSS systems and the marketing engines of resellers everywhere, one technology has been there to quash the enemies of customer satisfaction: customer relationship management. The latest sequel in the CRM saga finds the technology taking a deep analytical dive into customer behavior, in […]

CommPartners, Telstra to Deliver Managed Voice Services to International Markets

CommPartners announced this week an agreement to team with Telstra Inc., the U.S. subsidiary of Australian-based global carrier Telstra Corp. Ltd., to deliver managed voice services to international markets. Will Hughs, the senior vice president for product and design for Telstra Inc., said his company will use its global IP network to deliver CommPartners hosted […]

Intelliverse Announces Partnerships

Intelliverse has announced partnerships with WebEx Communications Inc., Jabra and Creative to deliver a unified communications solution for the SMB market. Intelliverse will offer the WebEx WebOffice solution, Creative Web cams and Jabra headsets as part of its Talking Planet Business and callEverywhere hosted VoIP platforms. The partnerships were announced at Spring 2007 VON. “Partnering […]

Tangoe, TRAQ Merge to Address Next Generation of TEM

Telecom expense provider Tangoe Inc. has wrapped up its merger with TRAQ Wireless Inc., a company that offers lifecycle management services for enterprises wireless devices. The newly formed company will operate under the Tangoe name. Financial terms of the transaction were not disclosed. A growing sector of the TEM space is the focus on lifecycle […]

Samsung BCS Inks Distribution Agreement With Graybar

Samsung Business Communication Systems (BCS) has signed a distribution agreement with Graybar. Graybar is a national distributor of components, equipment and materials for the electrical and telecommunications industries. Samsung BCS said the deal will make it easier for dealers to source the companys products. In addition, Graybar Financial Services will provide financing and leasing options […]

Tadiran Releases New Composit Contact Center

Tadiran Telecom Ltd., an IP business telephone and communications supplier, has released a new version of the companys IP multimedia customer interaction management platform. Composit Contact Center 4.3 provides streamlined operations and personalized customer service and can support 250 agents at the same time. Key features include: Agent Proxy Allows customers to hang up after […]

AccessLine Rolls Out SmartVoice in Florida

VoIP provider AccessLine Communications Corp. has released its new retail version of SmartVoice Service for businesses in Florida. SmartVoice is available along Florida’s major coastal corridors and central metropolitan areas including Key Largo, Orlando, Miami, Key Biscayne, Fort Lauderdale, Palm Beach, Hollywood, Hialeah, Tampa, Clearwater, Lakeland, Lake Worth, Tarpon Springs and Miami Springs. SmartVoice is […]

US Conferencing Touts Rock-Bottom Buy Rate

Throughout 2007, agents will receive a drastically reduced buy rate for the first 90 days, no matter when an account is signed, US Conferencing (Booth 617) announced at the Spring 2007 Channel Partners Conference & Expo. The promotion applies to US Conferencings reservationless audio and integrated Web/audio services. The discounted rate is 2.9 cents on […]

IP Telesis Adds CFO, VP of Sales

IP Telesis (Booths 306-308), a wholesale VoIP services provider, announced the addition of industry veterans, Gene Nielsen and Dan Guenther to its executive management team. Nielsen was hired as the new CFO to manage the daily operations of the IP Telesis finance and accounting department and to head up mergers and acquisitions as IP Telesis […]

InfoHighway Expands Network Offerings in Four Markets

Channel Partners Conference & Expo sponsor InfoHighway Communications (Booth 201), a New Yorkbased provider of business telecommunications network solutions, announced it has expanded its portfolio of network-based offerings into parts of Massachusetts, Maryland, Virginia and Washington, D.C. This expansion will allow InfoHighway to offer its flagship product, Hosted PBX, as well as its integrated T1 […]

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