Syntellect Releases PhoneLink for Salesforce 2.2

Contact center management solutions provider Syntellect Inc. has announced the release of Syntellect PhoneLink for Salesforce Version 2.2. This release includes a large number of new features and enhancements that have been requested by the provider’s partners and customers and been developed in close cooperation with them, based on the needs and requirements of contact […]

Covad and Cisco Team for Managed UC for SMBs

SMBs have a new option for business productivity thanks to Covad Communications Co., which has certified the Cisco Systems Inc. Unified Communications 500 Series for Small Business equipment with the Covad integrated access service. The two now can deliver Cisco UC + connectivity together in one, as a managed service. Covad’s integrated access provides voice […]

Verio Launches Stimulus Package for Channel Partners

Hosting and SaaS provider Verio Inc. has announced the launch of a stimulus package to help current and prospective partners grow their businesses and secure new customers. Verio’s stimulus package program incentives include: Assistance to Partners Migrating Customers to Verio – Verio will provide technical and/or financial assistance to current or prospective partners who have […]

Distributor Makes Nortel its Raison DEtre

Not everyone is counting bankrupt Nortel Networks Corp. a lost cause. In fact, Proximity Communications was created specifically on the assumption that Nortel is a prime force in the market and looks to remain that way. U.K.-based Proximity was just created by the merger of rival VARs Applinet and Unified Group with the goal of […]

RollCall Introduces PictureTalk

RollCall Business Conferencing Solutions, a division of ILD Telecommunications Inc., has unveiled a new cross-platform Web conferencing solution designed for SMBs via PictureTalk, a wholesale service offered by Pixion, subsidiary of Drake International. PictureTalk is both Mac- and PC-compatible, has a Flash-based interface, and requires no downloads, added equipment or contracts. “We’ve chosen to partner […]

GreenAppX Delivers Business Continuity Bundle

GreenAppX has announced the release of “GreenRecovery,” a bundle of business continuity applications providing SMBs with on-demand solutions for restoring vital business processes following a man-made or natural disaster. These processes include the recovery and restoration of critical data, e-mail services and remote collaboration capabilities. “Studies show that 78 percent of businesses fail within two […]

3FN Starts Hosting Resale Program

Triple Fiber Network or 3FN Inc., a San Jose, Calif.-based Web hosting company, announced a new Web hosting partner program. Each partner who signs up will get a unique link with his own unique ID, which will be used to assign commission for purchases made by visitors, who followed that link. The Webmaster will continue […]

Digium, Orderly Software Partner

Companies using Asterisk in the call center now have access to new forms of statistical information thanks to a partnership between Digium Inc. and Orderly Software. The two companies will collaborate on the provisioning of call center services and management applications to the Asterisk community. Digium is the creator of Asterisk, the open-source voice communications […]

Microsoft Changes SaaS Billing for Partners

Microsoft (MSFT) is changing its billing policy for its suite of online billing applications to allow partners to directly bill their customers. It’s no doubt Microsoft hopes this move will empower partners by giving them more customer ownership. Microsoft’s SaaS productivity suite, the Business Productivity Online Suite (BPOS), was unveiled in July.

Syntellect Launches Communications Portal 7.2

Syntellect Inc., a provider of contact center management solutions, has released Syntellect Communications Portal Version 7.2, which is the first of the combined technology efforts resulting from the acquisition of Envox Worldwide in October. A descendant of the open, standards-based VoiceXML gateway, Envox Communications Development Platform 7.1, the Communications Portal offers new features, including additional […]

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