Ifbyphone Fortifies ‘Cloud Telephony’ Aim With Cloudvox

Chicago-based startup Ifbyphone Inc. is buying fledgling Cloudvox to bolster its open-source “cloud telephony” strategy. Financial terms of the deal, announced on Wednesday, were not disclosed, as both companies are privately held. But the acquisition will accomplish a couple of important aims for Ifbyphone, which automates phone calls – landline and Internet – through apps. […]

Is DR Pie in the Sky for Todays Clouds?

Just how safe is the cloud? Can your data and mission-critical applications be trusted to the cloud? And can you trust the cloud to provide secure disaster recovery?

Configure Debuts TESA TEM Solution

Configure Inc. has announced the debut of TESA (Telecom Expense Solution Advantage), a cost-management solution for medium-to-large enterprises. Furnished under a SaaS model, TESA can analyze multivendor or multiservice telecom environments, exposing inefficiencies and helping companies keep their telecom costs under control. TESA unifies the entire telecom landscape: landlines, VoIP, cellular and data. It is […]

Case Study: TORO Uses NEC to Give Customers Quality Call Center Care

A company’s contact center is often its primary — if not only — source of human interaction with customers, particularly after a purchase. The quality of service contact center employees provide can have great influence on customers’ decisions to make repeat purchases or refer others. By implementing the right technology, enterprises can equip contact center […]

SAP SaaSes Up Business Suite

SAP has taken the wraps off its SaaS delivery model for the SAP Business All-in-One suite. Partners can now tap new customers by being able to offer the product on a subscription basis, via two-, three- or four-year fixed-rate contracts. It is expected that the switch to a SaaS model will help SAP more effectively […]

SMBs Embrace SaaS, Managed Services

Small and mid-sized businesses (SMBs) are becoming more sophisticated in their technology purchases and are embracing solutions such as software-as-a-service (SaaS) and managed services, new research from CompTIA reveals. The survey of more than 400 SMBs across the United States found that nearly 30 percent of them plan to implement SaaS solutions in 2010 to […]

IBM Scores Record Cloud Deal

In what’s being touted as the largest enterprise cloud-based communications deployment to date, IBM (IBM) said that Panasonic will shift its entire workforce to the hosted LotusLive e-mail and collaboration service – abandoning the Exchange server, from Microsoft (MSFT). Panasonic will start by porting over 100,000 workers in various departments, then include 380,000 employees, partners and suppliers […]

Aspect Announces Acquisition of Quilogy

Aspect has announced it has acquired Quilogy Inc., an IT services firm headquartered in Saint Charles, Mo. Financial terms of the transaction were not disclosed. The acquisition adds collaboration capabilities to Aspect’s unified communications services portfolio to help organizations improve business processes with the combined capabilities of these technologies. Bringing together unified communications and collaboration […]

CA Fortifies Business, Cloud Position With Oblicore Buy

CA Inc. has acquired Oblicore, a provider of Service Level Management (SLM) software for enterprises and service providers. CA says Oblicore supports and strengthens its ability to set, measure and optimize service levels to meet business expectations across enterprise and cloud environments. Oblicore’s solutions also extend CA’s capabilities in cloud-vendor management and assurance of cloud […]

The FTC Takes on the Cloud

The Federal Trade Commission is urging the FCC to take into account the privacy and security concerns it has regarding cloud services when the FCC presents its recommendations for a national broadband policy next month. The FTC is concerned with who has jurisdiction over data as it loses a geographic base and goes to the […]

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