Cloud

 

For the Record

ARCHER DANIELS MIDLAND (ADM), the 105-year-old supermarket to the world, needed a change. For years, its Minneapolis contact center recorded all calls on tape. The multibillion-dollar company fields global inquiries and is required to document them. ADM buys crops soybean, corn, wheat and cocoa from farmers worldwide. It then turns those yields into ingredients, including […]

Product Showcase: IP Call Recording

TC&C, LiteScape Combine Capabilities VoIP software developer TC&C U.S.A. Inc. has incorporated its IP audio and video recording product into LiteScape Technologies Inc.s unified communications applications. LiteScape says its channel partners are rolling out the companys applications in places beyond contact centers, such as in the financial and professional services industries, as RSS feeds for […]

Criminal Minds

TRADITIONALLY, SUBSCRIBER FRAUD has been defined as the problem of subscribers signing up for service they have no intention of paying for. But this seemingly simple (and credit-shattering) practice has ballooned into a delicate cat-and-mouse game of identity theft, illegal businesses, tax evasion and even money laundering. Fortunately, providers do have ways to prevent, detect […]

XO Teams with Jamcracker to Deliver On-Demand Software

XO Communications announced Wednesday a strategic partnership with Jamcracker to deliver on-demand collaboration, mobility and security software applications for small and medium-sized businesses. Services will be available commercially in third quarter. The agreement creates a nationwide delivery platform for Jamcrackers affiliated software partners and it offers XO and its indirect sales partners an opportunity to […]

Junction Networks Offers New Service to Resellers

Junction Networks said it is launching a new white-label product allowing resellers to offer its VoIP platform via their own Web sites formatted to their branding schemes. The white-label program will allow users to re-brand Junction Networks existing management portal, including graphics and color schemes, by submitting a custom style-sheet to be applied to the […]

FTTP Provider Taps New Global Telecom for VoIP

Triple-play provider MSTAR has tapped wholesale VoIP provider New Global Telecom (NGT) to supply wholesale hosted and trunk-based VoIP solutions for residential and business customers in Utah. MSTAR is one of a handful to companies contracted to provide voice, Internet and IPTV services over UTOPIA, a fiber-optic network operated by 14 Utah cities. It also […]

Xtel Communications Announces Nationwide VoIP Channel Program

Xtel Communications Inc., facilities-based CLEC and ISP, recently announced its XTRA (Xtel Revenue for Agents) agent channel program. The program launched April 23 after Xtel had finalized its VoIP offerings. Xtel is looking for telephony agents, data VARs, interconnects and systems integrators nationwide to sell the newly offered Xtel Business Class Hosted PBX and Xtel […]

SpringCM Expands Channel Program With SaaS Reseller Partners

SpringCM, an on-demand content management company, announced it has signed content collaboration agreements with ModelMetrics and Global OnDemand. The reseller partnerships extend SpringCM’s growth by leveraging the expertise of resellers who have demonstrated exceptional performance with enterprise content management ECM and on-demand solutions. SpringCM plans to add up to 100 channel partners in 2007 to […]

CompTIA Web Poll: Security Technologies to Impact 2007

Security technologies and solutions will have the greatest impact on organizations in 2007, according to the results of a new Web poll conducted by the Computing Technology Industry Association (CompTIA). The poll of more than 1,100 technology professionals found that 24.3 percent of them believe security technologies will have the greatest impact on their organizations […]

BandTel, Paraxip Team to Provide Contact Center VoIP Migration Solutions

BandTel, a worldwide provider of SIP trunking services, and Paraxip Technologies, announced that BandTel’s SIP Trunking solution is fully interoperable with Paraxip’s Open Media Gateway Software. Both companies sell only through the channel. Paraxip offers transparent and customizable connectivity features between heterogeneous networks, which enable both legacy and IP contact center applications to leverage the […]

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