8×8 Adds Virtual Meeting

8×8 Inc. (EGHT) has announced the addition of a new, Web-based conferencing service to its existing portfolio of business communication offerings for SMBs. The first in a series of new unified communications services to be introduced over the coming months, the “8×8 Virtual Meeting” Web conferencing service is an online collaboration tool accessible instantly (no software […]

SoundBite Introduces Campaign Management Tools

SoundBite Communications Inc. (SDBT) announced it has enhanced its Intelligent Communications Platform for multichannel customer communications with the release of new, customizable campaign management tools to manage ongoing campaigns and contact center resources from one central location. The customizable console creates a user-defined view of real-time performance data and provides access to SoundBite’s suite of campaign […]

Ask Steve: Is Cloud Computing Ready for SMBs?

It’s the end of summer. What better time to talk about clouds? Now, I don’t mean rain-filled nimbus or silken stratus. I mean cloud computing. Is it the newest marketing incarnation of application services providers(ASPs) and software as a service (SaaS), or something completely different? Maybe a bit of both. Q: Is it time to […]

Google Channel Still Evolving?

Google (GOOG) is fairly new to the channel, and has recently touted efforts to beef up its channel operations, but it seems some partners might be having trouble getting the green light. For example, developer Data Technique has been trying to join Google’s channel program, and repeated attempts have gone unanswered. However, it appears Google might […]

HyTrust Adds Policy Management to Appliance

HyTrust Inc. has announced the general availability of HyTrust Appliance 1.5 on Aug. 24th. Adding to the core capabilities of HyTrust Appliance 1.0 – centralized access control, template-based security configuration and audit-quality log aggregation for the hypervisor – HyTrust Appliance 1.5 delivers the first enterprise-class, object-based policy management capability, built specifically for security and compliance […]

Cloud Work Group Formed

The Open Group, a vendor-neutral consortium, has formed a cloud computing committee, the Cloud Work Group, to focus on enterprise requirements for cloud computing deployments based on open standards. Some of the early participants include vendors IBM and Sun, and enterprises like Eli Lilly. The Cloud Work Group seeks to develop a common understanding between […]

iland, Vizioncore Team for Transatlantic Disaster Recovery

iland Internet Solutions, a provider of cloud infrastructure services, has chosen the Vizioncore Inc. vReplicator and vConverter products to underpin iland’s outsourced, cloud-based disaster recovery services in the United Kingdom. The new service forms part of the global iland Continuity Cloud, an infrastructure spread across six data centers and the first to offer managed transatlantic disaster […]

New Novell Program Aids VAR Linux Biz

Novell has announced the creation of the SUSE appliance program – a move the company hopes will help VARs and ISVs, while at the same time driving its Linux infrastructure business. Focused around Novell’s SUSE Linux enterprise platform, the program will provide marketing and technical support that it says will help partners more easily create […]

CallCopy Unveils New Speech Analytics Solution

CallCopy today announced the availability of its new phonetics-based speech analytics solution, designed to deliver a lower total cost of ownership and allow contact centers of all sizes to realize the benefits of speech analytics once available only to large enterprises. Speech analytics extracts the vast amount of information from within contact recordings and transforms […]

IPsmarx Beefs Up Callshop

VoIP software maker IPsmarx Technology Inc. this week unveiled a new version of its Callshop platform for call centers. The software now comes with new features including optional point-to-point video support; support for incoming calls; least-cost routing; and rate management. The platform overall sends billing and call routing to agents and managers, reducing operating costs, […]

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