Cloud

 

Interactive Intelligence Intros SaaS for Call Centers, Enterprises

Intelligence Inc. has released its software as a service (SaaS) for contact centers and enterprises. The products are sold through the companys channel of more than 250 VARs. The contact center version includes applications such as IVR, ACD, outbound and predictive dialing, quality monitoring and multimedia recording, disaster recovery and workforce management. The SaaS for […]

Fitting In

AMIDST MOVEMENTS by Cisco Systems Inc. and Microsoft Corp. to integrate conferencing as simply one more application within a unified communications framework, Web and audio conferencing service providers are taking stock of the opportunities and threats within a newly converged landscape of collaboration and are repositioning to compete. You have two 800-pound gorillas in this […]

Buyer’s Guide: Billing Service Bureaus

ARIS Software 10681 Foothill Blvd., Suite 100Rancho Cucamonga, CA 91730Phone: +1 909 980 1034Fax: +1 909 944 3995Toll-Free: +1 800 874 7749Contact: Richard J. Card, PresidentE-mail: rcard@arisinc.comWeb: www.billingteam.comCompany Type: Vendor Manufacturers and Software Providers Serving Carriers and Service Providers ATS Inc.3192 Winchester Ave.Martinsburg, WV 25401Phone: +1 304 264 8502Fax: +1 304 264 8726Contact: Roger Unger, […]

Changing Gears

THE TELECOM INDUSTRY has been in transition ever since Alexander Graham Bell first gave us the telephone, said Simon Beresford-Wylie, CEO of Nokia Siemens Networks, in a presentation at this springs CTIA conference. But the last few years [have] been simply breathtaking. Resellers could learn from this truism as the industry has continued to put […]

GlobalTouch Offers Prepaid VoIP

VoIP provider GlobalTouch Telecom Inc. has unveiled its prepaid VoIP platform. GlobalTouch’s hosted PrePaid service, based on its ASP VoIP platform, delivers to its MSO, carrier, PTT, reseller and ISP customers a private-labeled turnkey application with built-in scalability. Other GlobalTouch PrePaid VoIP features include call forwarding, three-way calling, caller ID, call waiting and instant voice […]

Virtual BlackBerry Due in the Fall

Research in Motion Ltd. has announced that beginning in the fall smartphone users will be able to load an application from the company that will replace a native Windows Mobile OS with the BlackBerry interface. That will allow users of competitive devices to take advantage of the BlackBerry push e-mail service and other applications. The […]

BlackBerry is Back Up, Questions Linger

The BlackBerry wireless e-mail system is back up and running, but the service outage that affected millions Tuesday night and Wednesday morning has caused a backlog of messages that will continue to affect the use of the addictive mobile handhelds for an unspecified time. BlackBerry maker Research In Motion Ltd. said in a statement that […]

SimpleSignal Unveils Overflow Calling Feature

SimpleSignal Inc. has unveiled its On Demand overflow calling feature for inbound and outbound business communications, which adds space instantly when capacity is reached. SimpleSignal On Demand works with any SIP-compatible IP PBX system or SIP device or with an add-on IAD device for older systems. Additional equipment maybe required depending on the system. The […]

Aspect Software Products Interoperable With BandTel SIP Trunking

Aspect Software Inc. has successfully demonstrated interoperability of its contact center products with BandTel LLCs SIP trunking platforms, the companies said Tuesday. Aspect Software can use BandTels SIP trunking platform to route calls directly to its contact center products, the company said. BandTel works with all of the Aspect Software SIP-enabled products. Aspect Software tested […]

NGT Launches VoIP Service

New Global Telecom (NGT) has released its Private Label VoIP Service, which is an outsourced platform that lets channel partners launch a brandable VoIP solution to business end users. The service targets VARs, ASPs, ISPs, systems integrators, retailers and other nontraditional telecom providers, the company said. Private Label includes core VoIP packages along with nationwide […]

The ID is: 75969