Interactive Intelligence (ININ) announced it is adding short message service as an additional media type to its multichannel contact center software suite, Customer Interaction Center (CIC). The new SMS features are designed to help contact centers increase customer retention and satisfaction by enabling mobile customers to use SMS to communicate with the contact center; having those […]
Interactive Intelligence Inc. (ININ), a unified communications package provider, is adding short message service as an additional media type to its multichannel contact center software suite, Customer Interaction Center (CIC). The new SMS features, available by yearend, are designed to help contact centers increase customer retention and satisfaction – which represent two huge works in progress […]
CA (CA) announced it is releasing a business continuity and disaster recover solution for exclusive sale through the channel. CA said the Instant Recovery On Demand solution could be implemented and up and running in 24 hours. The new SaaS offering was announced at CA’s world conference in Las Vegas this week, where worldwide channel chief […]
Inova Solutions has introduced a plug-and-play wallboard for call centers to view queue statistics in real time. QReader integrates seamlessly with Cisco Unified Contact Center Express and requires no additional software or dedicated server. QReader displays queue statistics, such as abandoned calls or calls waiting, on bright LED wallboards, readable from more than 100 feet […]
Hosted IP telephony provider Ifbyphone said Tuesday it has secured $4.6 million in a second round of institutional funding from five venture capital firms. “We view this new round of funding as a strong endorsement of our growth and expansion strategy,” said Ifbyphone founder and CEO Irv Shapiro. “It positions us extremely well to continue […]
IP-based phone systems are the wave of the future. But how far communications VARs will be able to ride that wave depends on the decisions they make today about their VoIP solution offerings. To maximize earnings, experts say, VARs should offer both premise-based and hosted VoIP and know each solution in depth so they can […]
NEC Unified Solutions Inc. and Tellme, a Microsoft subsidiary, announced an agreement to offer on-demand, customizable enterprise-class voice services. Through the agreement, NEC will offer voice application services running on the Tellme platform. “As mission-critical as they are, customer contact centers pose an expensive and complex challenge for large enterprises,” said Bob Crissman, general manager […]
Symantec Corp. (SYMC) has announced a multilevel partner program to push its SaaS offerings. The program is available to partners in North America and is expected to be rolled out internationally as the Symantec Protection Network expands into new geographical regions. Symantec’s channel operations were in the news recently when the company’s vice president of global […]
UCN Inc. (UCNN), a provider of on-demand contact center software for intelligent contact routing and agent improvement, has received shareholder approval to change the company name from UCN Inc. to inContact Inc. This change will go into effect Jan. 1. The decision was announced yesterday at the annual inContact customer user conference (ICUC) in Park City, […]
FreedomVOICE Systems has formed a strategic partnership with Technology Assurance Group (TAG), a consortia of interconnects in the United States and Canada, for TAG members to sell the FreedomIQ Hosted VoIP PBX. FreedomIQ offers an alternative to premises-based systems for small and medium-sized businesses, particularly those that have little or no financing available for capital […]
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