Palm Pre User Sues Sprint, Palm for Lost Data

Just when you thought the iPhone was the only smartphone with data issues comes news that Palm and Sprint are being sued by the owner of a Palm Pre who holds the companies responsible for losing a bunch of his data. San Francisco resident Jason Standiford has filed a suit that could potentially become a […]

SoundBite Announces New Release of Engage Platform

SoundBite Communications Inc. (SDBT), a provider of on-demand, multichannel proactive customer communications, has announced the availability of a new release of its SoundBite Engage platform. The new release adds features that enable automated and agent-assisted interactive customer communications over the text messaging channel. New text messaging features on SoundBite Engage enable an intelligent, interactive text messaging […]

Get Your Head in the Cloud

Cloud computing is a rapidly growing and evolving model for IT infrastructure. Agents who understand the fundamentals of cloud offerings can provide additional value to new and existing clients and gain opportunities and revenue from this IT juggernaut. So just what is the cloud? In the broadest sense, the cloud exists online, and its applications […]

IDC: Apple Tablet a No-Brainer, 4G Lackluster

Research firm IDC has looked into its crystal ball for 2010, and says that the Apple tablet is a “no-brainer.” 4G however? Not so much, for now. “We predict that Apple will finally introduce this new device family, which is more of an oversized iPod Touch (8 inches, 10 inches) than a downsized Mac — […]

Samsung Brings Clearwire WiMAX Beyond the Dongle

Finally, commercial 4G in the United States is moving beyond the laptop dongle, thanks to Samsung Telecommunications America. Samsung has announced the WiMAX-enabled Mondi mobile Internet device for the Clearwire Corp. network, initially launching in the Dallas/Ft. Worth market. It will also run on Clearwire’s Baltimore and Philadelphia networks. The solid-black Mondi is more mobile […]

Meeting Call-Center Challenges

The last few years have heralded some of the greatest changes to the outbound telemarketing industry since the invention of the automated dialer. The last year in particular has been a mixed bag of opportunity, risk and regulatory hurdles for the call center industry. On the one hand, technology has advanced to the point of […]

aitendant Previews Commerce Platform

aitendant announced it is launching a user configurable commerce platform that has the ability to process natural language instructions as well as traditional “click”-based inputs. aitendant is built to accommodate simple to very complex services and configurations. Businesses that provide services or highly customizable products face different challenges than most retailers not only in communicating […]

ABI: Unified Communications Market Worth Billions

Unified communications are on a steeply rising curve of adoption in the enterprise, according to a new ABI Research study. The market’s size was just $302 million in 2008, but will rise quickly to nearly $4.2 billion in 2014. Part of the uptick will come as companies start to purchase more holistic, enterprise-wide solutions. “Companies […]

RHUB Debuts TurboMeeting 4.1

RHUB Communications Inc., the provider of TurboMeeting Web conferencing solutions, announced the release of TurboMeeting Version 4.1. This new release includes support for Windows 7 and Mac Snow Leopard for RHUB’s award-winning TurboMeeting Web conferencing and Remote Support software. In addition to the updated OS support, TurboMeeting Version 4.1 also delivers some other unique remote […]

Gartner: Worldwide SaaS Revenue to Grow 18% in 2009

Worldwide software as a service (SaaS) revenue is forecast to reach $7.5 billion in 2009, a 17.7 percent increase from 2008 revenue of $6.4 billion, according to Gartner Inc.. The market will show consistent growth through 2013 when worldwide SaaS revenue will total more than $14 billion for the enterprise application markets. “The adoption of […]

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