Cloud

Syntellect Announces Outbound Communicator for CIM

Syntellect Inc. has announced the upcoming release of Syntellect Outbound Communicator. Fully integrated with Syntellect’s Customer Interaction Management (CIM) 7.0, Outbound Communicator helps reach customers more quickly and improves agent efficiency through the use of automated outbound technologies. Outbound Communicator for Syntellect CIM enables increased revenue opportunities by leveraging outbound for cross-selling campaigns; improved customer […]

CTI Group, Alteva Partner

CTI Group (Holdings) Inc. (CTIG), an international provider of electronic invoice processing and management (EIM), enterprise communications management software and services solutions, and VoIP management applications, has announced a partnership with hosted VoIP provider Alteva to provide hosted call recording on Alteva’s hosted VoIP platform. After lab testing and verification, CTI Group’s hosted call recording was […]

Siemens Expands OpenScape Contact Center Portfolio

Siemens Enterprise Communications Group (SI) has announced the addition of two new customer interaction applications to its OpenScape Contact Center Portfolio. OpenScape Contact Center Unity (OSCC Unity) and OpenScape Contact Center Campaign Director (OSCC Campaign Director) applications offer capabilities for contact center optimization, outbound predictive dialing, and campaign and list management. Integrated from the former SER […]

GreenAppX Adds AB&T Telecom as Master Agent

GreenAppX, which delivers a variety of on-demand SaaS applications, has announced a partnership with AB&T Telecom. AB&T will target its channel of telecom agents and VARs to help these partners expand their service offerings in the SMB marketplace. “Offering on-demand business applications creates a unique way for telecom agents and VARs to layer additional value […]

8×8, Aastra Sell VoIP Bundle at Office Depot

8×8 Inc. and Aastra have partnered to deliver a VoIP service-phone bundle at Office Depot, joining other providers and manufacturers such as Microsoft and Speakeasy, targeting the SOHO and SMB users through big box retailers. 8×8 Inc. announced last summer a similar distribution deal with Staples to sell its Virtual Office hosted PBX system for […]

Infobright Launches OEM Partner Program for ISVs, SaaS Providers

Open-source data warehousing company Infobright announced the launch of its OEM Partner Program, which allows software vendors and SaaS providers to enhance their offerings with Infobright’s analytic database. Infobright’s analytic database enhances application and service offerings with the ability to keep more data online, load data faster, and support greater flexibility in reporting and analysis, […]

Syntellect Announces CIM Solution Version 7.0

Syntellect Inc. has announced the upcoming release of Syntellect Customer Interaction Management (CIM) version 7.0., including more than two dozen product enhancements, including a redesigned GUI, agent application enhancements to improve efficiency and effectiveness, interaction management lifecycle reporting enhancements (iVault), and outbound application integration. Additionally, the CIM 7.0 release is optimized for Syntellect’s upcoming Outbound […]

Microsoft: Repeat, Cloud Delivery Wont Displace Channel

Microsoft Corp. executives are once again trying to assuage VAR fears that they will be cut out of the company’s hosted software business. Ray Ozzie, chief software architect, and Ron Markezich, corporate vice president, speaking at two events this week, said Microsoft gets 90 to 95 percent of its revenue from the channel. In addition, […]

HyperOffice, Etelos Syndicate Online Collaboration Suite

Software provider HyperOffice announced it is carving out a new marketing channel for its online collaboration suite by adding business webware to the catalog of Web-based software that Etelos Inc. (ETLO) distributes to banks, retailers and other companies that, in turn, private-label SaaS and cloud computing tools to small business customers. Etelos will integrate HyperOffice into […]

N-Able Launches Midmarket Partner Program

N-Able Technologies announced a new initiative to help managed service providers target medium businesses. The Midmarket Partner Program was created to help partners take advantage of enterprise IT departments looking to achieve the same management efficiencies that managed service providers have, by standardizing on one services platform. Although N-Able will market its network and systems […]

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