Case Study: US Limo Taps M5s On-Demand Solution

Founded in 1984, US Limousine Service is one of the largest limousine services in America. As the official limousine company for the New York Jets and Islanders, it has provided more than 100,000 rides to celebrities and corporate clientele in the US, Canada and Europe with the help of its subsidiary, Worldwide Limo. Co-founder Joe […]

8×8 Dives Into Cloud Computing With Central Host Buy

8×8 Inc. (EGHT) dove into the cloud computing fray this month with the acquisition of Central Host Inc. 8×8, which sells IP-based business communications equipment and platforms, said it bought managed hosted services and cloud-computing firm Central Host Inc. on May 1. 8×8 paid $1 million in cash – equal to a year’s worth of Central […]

Siemens Enterprise Updates Contact Center Application

Siemens Enterprise Communications has announced the release of OpenScape Contact Center V8, the next generation of its contact center application which the company says is now optimized for data-center and virtualized environments. This open, reliable solution enables deployment flexibility, simplified management and cost savings through server consolidation from both the server and desktop perspective. Customers […]

Terrapin Solutions Becomes Master Agent for Appia

Appia Communications will provide Appia’s cloud-based communication and networking services through Terrapin Solutions‘ agent network, the companies announced Wednesday. Terrapin Solutions, San Ramon, Calif., is a master agency for “cloud” technology services, including cloud telephony (hosted VoIP, SIP trunking and call centers), cloud computing (desktop/server virtualization) and managed cloud services (outsourced IT/help desk services). As […]

Aspect Upgrades Unified IP Platform for Contact Centers

Aspect Software Inc. announced Monday enhancements to its unified IP solution for contact centers, including new functionality, such as proactive contact and compliance enhancements for collections, simplified installation, enhanced security and high availability. The new version, Aspect Unified IP 6.6, is generally available. In addition, the company has released an enhanced version of its Advanced […]

OAISYS Launches Talkument and Tracer 6.1

OAISYS this week unveiled version 6.1 of its Talkument and Tracer software solutions. Now available for early-adopter field trials, Talkument and Tracer version 6.1 delivers new deployment enhancements, improved functionality and cost savings. Compatible with leading IP business communications systems, including those from Avaya, Mitel, Toshiba, ShoreTel and others, OAISYS says the Talkument and Tracer […]

CallCopy Updates Discover Contact Center Solution

CallCopy has made available cc:Discover 4.2, the latest version of its workforce optimization suite. The company says the release upholds its tradition of delivering innovative, enterprise-proven call recording, quality management, screen capture, speech analytics and performance management capabilities. CallCopy’s product development roadmap is heavily influenced by customer input. Several new or enhanced features assist organizations […]

Cloud Communications Alliance Forms

A newly created cloud-computing consortium hopes to drive development and adoption of the first nationwide high-definition enterprise voice and data network in the IP “cloud.” Called the Cloud Communications Alliance, the group has formed this week in New York City at the Cloud Computing Expo. “The future of hosted telecommunications lies in the ‘cloud,’ and […]

Google Unveils Docs Enhancements for Business Users

Google is looking to rev up the Software as a Service (SaaS) market with enhancements to its Docs platform. The goal for Google is to get more business users interested by incorporating new features that leverage collaboration as well as enhance the creation of documents and spreadsheets. Speaking to several hundred CIOs at its Mountain […]

Hosted PBX Providers Can Lead the Way to Profits

The number of hosted PBX providers is growing exponentially, creating a threat to solution providers that sell and service traditional premise based IP PBX products. The biggest battleground will prove to be the growing small business market, where operational expenses are favored over capital expenses.

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