TelecomWeb Releases Hosted IP Telephony TCO Calculator

TelecomWeb, of The Telecom Intelligence Group, announced its proprietary Hosted vs. Premises IP Telephony Total Cost of Ownership (TCO) Calculator, developed by The Telecom Intelligence Group, is now available at The calculator provides decision support for the purchase of hosted IP Telephony services versus premises-based IPT systems. TelecomWeb said several hosted services providers already have […]

OSG Billing to Manage One Communications Invoice Services

OSG Billing Services will manage invoice presentment and distribution services for One Communications as a result of a merger between CTC, Conversent Communications and Choice One Communications earlier this year. One Communications, which now serves more than 160,000 businesses in 16 states, sought a common platform across the three companies in order to streamline the […]

Intelliverse Improves VoIP Fax Transmissions

Intelliverse said Tuesday its hosted VoIP service, Talking Planet Business, now supports the ITU T.38 standard for sending faxes across IP networks. The T.38 technology sends faxes in real time with correction techniques that allow sensitive fax machines to hold a connection even during times of packet loss. “Despite what many people may believe, faxing […]

Whaleback Systems Upgrades CrystalBlue

Whaleback Systems today announced the second release of its managed CrystalBlue Voice Service, which combines the SMB 1500 IP PBX with a managed broadband service. Release 2.0, called Cuttyhunk to follow Whalebacks lighthouse naming convention, features enhanced KSU and IP PBX calling functionality, a hosted desktop fax service and new calling plan options. The initial […]

AccessLine Rolls Out VoIP in Virginia

AccessLine Communications Corp. on Monday announced the availability of its new retail version of SmartVoice Service for business in Virginia. SmartVoice, the company’s hosted VoIP service, is specifically designed and built for SMBs and combines local, long-distance and toll-free phone service. “The increasing demand for our SmartVoice offering across the U.S. is continuing evidence of […]

CommPartners Launches New Service for Linksys One

CommPartners LLC, an IP-based network operator providing wholesale VoIP and enhanced IP applications to carriers, strategic partners and VARS, said Tuesday it has launched CommPartners Connect for Linksys One. The offering provides activation, network services and automated service delivery for the Linksys-hosted communications platform. Linksys One enables the delivery of data, voice and video applications […]

Avaya Deepens UC Portfolio

Avaya Inc. has extended its unified communications initiative with a new product family aimed at unifying diverse networks, applications and users. The company also announced the acquisition of enterprise mobility company Traverse Networks. The new portfolio, available through the vendors VAR channel, consists of four software editions: * Unified Communications, Essential Edition: for office-based users […]

IPcelerate Partners With Onit Communications

IPcelerate Inc. said Tuesday it has signed a partner agreement with Onit Communications Inc., a provider of managed IP products and services including business-class hosted PBX platforms. The company said Onit Communications is its first partner to offer both a hosted and an on-site managed network version of IPcelerate products. “This relationship is very important […]

Call Center Solutions

Witness Systems Makes an Impact Click to Enlarge Software-maker Witness Systems Inc. has introduced Impact 360, technology designed to help call centers access information such as recorded interactions faster than ever. The platform allows users to capture, analyze and act on information concerning workforce performance, customer interactions and customer service processes. Its framework relies on […]

CommPartners, Linksys Partner to Sell Hosted Solution Through VARs

CommPartners announced in mid-August that it has formed a strategic partnership with Linksys, a division of Cisco Systems Inc., wherein it will host the Linksys One IP telephony platform to provide hosted IP telephony services to small businesses through Linksys VARs and CommPartners existing channel. Linksys One Color Manager IP Phone The solution includes Linksys […]

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