Conferencing: Commodity or Fat Minute?

The old adage, “It works if you work it,” certainly applies to selling conferencing services. One conferencing sale here and there isn’t going to make an agent a fortune – but the profits from multiple sales and add-ons can add up quickly. Conferencing itself – along with agents selling it – has had a firm […]

YouSAAS to use Ensim for Microsoft HMC Support

YouSAAS has selected Ensim Corp.’s Unify for support of Microsoft Hosted Messaging and Collaboration (HMC), allowing the company and its ISVs and resellers to integrate any application with the platform and deliver it as a service. Ensim Unify gives service providers and third-party ISVs the ability to plug in application managers and control the provisioning […]

Hosted VoIP: Hope or Hype?

Once the great hope for re-energizing telecom sales, hosted VoIP has not lived up to adoption expectations thanks in no small part to immature technology, poor service delivery, techno-centric sales approaches and end-user misconceptions. The flagging uptake also might have something to do with a channel that’s been unmotivated to push the service because of […]

Channel Partners: Revitalize Portfolio With SaaS

As channel partners analyze the ebb and flow of their various revenue streams, they might discover that adding something new to their portfolios could provoke a flood of new business. A hot opportunity for selling more services into ones existing base is software as a service, to be discussed in one of this mornings concurrent […]

Channel Partners: XO Expands IP Services Portfolio

XO Communications (Booth 1501-1503) will be promoting the new products in its XO IPfolio and a new bandwidth-based pricing scheme. XO announced in January the launch of XO IP Flex. A replacement for XOs original VoIP bundle XOptions Flex, XO IP Flex works with a customers existing phone systems and offers new higher-speed bandwidth options. […]

nGenX Releases Office Anywhere

nGenX (Booth 1631) announced the nationwide release of Office Anywhere, sold exclusively through the indirect channel. Office Anywhere takes the capabilities of the companys nFinity 2.0 service and combines them with collaboration, customer relationship management and business-class voice services. nFinity 2.0 provides the Microsoft Office suite, including Exchange e-mail, as an SaaS offering and couples […]

Channel Partners: TelePacific Taps Perimeter eSecurity

Channel Partners Conference & Expo sponsor Perimeter eSecurity (Booth 1421), a provider of complete security on demand, announced that TelePacific Communications (Booth 1401), a competitive carrier that serves customers throughout California and Nevada, has added the Perimeter Unified Threat Management (UTM) suite of services to its OneSecure business offering. The Perimeter UTM suite of services […]

Covad Channel Exec Joins PanTerra

Andrew Pryfogle On-demand unified communications service provider PanTerra Networks recently announced Andrew Pryfogle has joined the company as vice president of sales. Pryfogle, most recently vice president of channel sales for Covad Communications, has been tasked with running the sales organization and introducing the companys SaaS unified communications services portfolio to the SMB market. Pryfogle […]

SIPping into Something More Comfortable: SIP Trunking Offers Real SMB Opportunity

While channel partners wrestle with the difficulty and complexity of selling hosted VoIP to SMBs, another converged technology has emerged as a bright spot in the IP landscape: SIP trunking. The demand for that PRI replacement solution has been steadily growing, and, more importantly, partners are finding businesses to be more comfortable with SIP trunking […]

Ask Steve: Can SMBs Benefit from Hosted Contact Center Solutions?

What Do SMBs Want? Ask Yankee Group analyst Steve Hilton. Send your questions to Please include your name, city, state and a phone number. Only first names and locations will be published.  “Hello, Ms. Reynolds. This is Steve from Fabricated Plastics. Were calling to see if your recent order with us was on time […]

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