OAISYS Launches Talkument and Tracer 6.1

OAISYS this week unveiled version 6.1 of its Talkument and Tracer software solutions. Now available for early-adopter field trials, Talkument and Tracer version 6.1 delivers new deployment enhancements, improved functionality and cost savings. Compatible with leading IP business communications systems, including those from Avaya, Mitel, Toshiba, ShoreTel and others, OAISYS says the Talkument and Tracer […]

CallCopy Updates Discover Contact Center Solution

CallCopy has made available cc:Discover 4.2, the latest version of its workforce optimization suite. The company says the release upholds its tradition of delivering innovative, enterprise-proven call recording, quality management, screen capture, speech analytics and performance management capabilities. CallCopy’s product development roadmap is heavily influenced by customer input. Several new or enhanced features assist organizations […]

Cloud Communications Alliance Forms

A newly created cloud-computing consortium hopes to drive development and adoption of the first nationwide high-definition enterprise voice and data network in the IP “cloud.” Called the Cloud Communications Alliance, the group has formed this week in New York City at the Cloud Computing Expo. “The future of hosted telecommunications lies in the ‘cloud,’ and […]

Google Unveils Docs Enhancements for Business Users

Google is looking to rev up the Software as a Service (SaaS) market with enhancements to its Docs platform. The goal for Google is to get more business users interested by incorporating new features that leverage collaboration as well as enhance the creation of documents and spreadsheets. Speaking to several hundred CIOs at its Mountain […]

Hosted PBX Providers Can Lead the Way to Profits

The number of hosted PBX providers is growing exponentially, creating a threat to solution providers that sell and service traditional premise based IP PBX products. The biggest battleground will prove to be the growing small business market, where operational expenses are favored over capital expenses.

Security Concerns Cloud the Benefits of Cloud Services

A recent survey completed by the Information Systems Audit and Control Association (ISACA) reveals that almost half of IT Professionals in the U.S. say that the risks of cloud computing outweigh the benefits. ISACA’s first annual survey shows that more than 45 percent of respondents feel the risks of cloud computing outweigh the major benefits […]

Selecting a SaaS Provider

Software as a service is providing a rare first-mover opportunity for telecom agents. To get started, there are several things to look for in a service provider.

Callidus Software Intros Sales Coaching Solution

Callidus Software Inc. (CALD) has launched Sales Coaching, a SaaS product powered by ForceLogix. The product enables businesses to coach and optimize their sales force’s execution as part of a comprehensive sales performance management solution. Under an agreement with ForceLogix signed in the second quarter of 2010, Callidus has received exclusive rights to be the only […]

Broadvox Debuts Web Hosting, Internet Security Offers

In response to demand from its VARs, Broadvox announced Wednesday at the Broadvox Partner Summit in Dallas, that it would add Web hosting and Internet security services under a new GO!Services banner. GO!Services includes business Web hosting (virtual private servers), faxing, e-mail management, Web security and PC security. A cloud computing offer is planned for […]

Broadvox Unveils GO!Hosted IP PBX

SIP trunking service provider Broadvox announced Tuesday during the 2010 Broadvox Partner Summit in Dallas that it is rolling out a hosted IP PBX that it claims offers feature parity with market leaders, but a completely different pricing approach that will make it more cost-effective for customers to buy and simpler for partners to sell. […]

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