Cloud

 

Ask Steve: Can SMBs Benefit from Hosted Contact Center Solutions?

What Do SMBs Want? Ask Yankee Group analyst Steve Hilton. Send your questions to asksteve@yankeegroup.com. Please include your name, city, state and a phone number. Only first names and locations will be published.  “Hello, Ms. Reynolds. This is Steve from Fabricated Plastics. Were calling to see if your recent order with us was on time […]

Intelliverse Adds SIP Trunking to COMPLETEcall

Intelliverse said it has added SIP trunking to its COMPLETEcall solution. This new service allows businesses to experience the benefits of a hosted VoIP service without having to discard their previous investments in a premise-based phone system. Intelliverses hosted product also offers feature upgrades, including electronic faxing and IVR. This service joins Intelliverses COMPLETEcall Solution […]

InterCall Deal ‘Genesys’ of New Opportunity for Channel Partners?

West Corp. on Tuesday proposed to buy France’s Genesys Conferencing and pair it with its InterCall Inc. division to create the largest conferencing provider in North America and Europe. And by all indications, the deal looks good for channel partners. West, headquartered in Omaha, Neb., made a “friendly tender offer” of $268.8 million for Genesys, […]

Webroot Expands Channel Program, Adds SaaS

Security provider Webroot Software Inc. has unveiled the global expansion of its Channel Edge Partner Program. The expansion includes the integration of its Webroot AntiSpyware Corporate Edition with AntiVirus software and its new software as a service (SaaS) security solution, Webroot E-Mail Security SaaS. It also provides new services including Web filtering, e-mail archiving, business […]

The Problem With VoIP

Service providers continue to roll out offers for VoIP targeted to SMBs, hosted and otherwise. And many an analyst prediction has VoIP adoption by SMBs going into hockey stick mode in a couple of years. But the industry is not seeing the expected adoption. Given the hype surrounding VoIP for SMBs, its a bit like […]

Corraling Complementary TEM Solutions

The telecom expense management (TEM) arena has seen a lot of wagon-hitching in the past year or so. As the popularity of such services grows, customers are lining up at the chuck wagon and they want a full meal, not just a taste. With this in mind, TEM suppliers are partnering with each other to […]

Roundtable: Selling IP PBX

“Whos banking commissions checks today? Microcorp agents selling SmoothStone. Some Intelliverse agents. Affiliate marketers for 8×8, Vonage, Lingo. Salespeople for M5, PBX-Change, and a few others.” Peter Radizeski, RAD-INFO Inc. president, on the PHONE+ Peer-to-Peer blog, Dec. 7, 2007 “Well start selling and listening to the hype when our agents can deposit it in their […]

Column: Ask Steve Rural SMB Opportunities

Fly fishin, wide open country, clean air, starry nights, software-as-a-service (SaaS). Which one doesnt belong when you think about rural America? This month were going to look at rural SMBs and SaaS. Do these seem to be contradictory terms? Think again. Q: I own an IT services company working in a fairly rural area. What […]

Packet Island Unveils PacketPro

Packet Island Inc. has unveiled its latest SaaS-based product, PacketPro. which has the ability to provide managed service providers and IT outsourcing companies remote visibility to troubleshoot problems in their customers’ networks. PacketPro is a remote VoIP lifecycle management and packet sniffing solution. Packet Island’s hosted service enables this micro-appliance to be used as a […]

Broadvox Achieves SIP Trunking Interop With Grandstream, Epygi

VoIP provider Broadvox has announced SIP trunking interoperability with two IP PBX manufacturers, Grandstream Networks and Epygi Technologies Ltd. That gives Broadvox VARs more options for providing Broadvox Go! SIP trunking to SMBs and enterprises along with the IP PBX, for an end-to-end solution. The Epygi feature-rich hybrid IP PBX systems and gateways provide customers […]

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