Ask Steve: What Technologies Sell in a Down Economy?

Over the past several months people have been asking me about market share or penetration numbers for this-or-that technology. Being an analyst, I guess those types of questions come with the territory. Second, SMBs are asking how they can save money. This month Ask Steve will tackle both types of questions by presenting some of […]

Cisco Takes SaaS to Enterprise, Launches Collaboration Cloud

Cisco Systems Inc. (CSCO) has unveiled a new SaaS architecture and enhancements to its SaaS-based Cisco WebEx collaborative applications. Cisco is now extending the cloud into the enterprise network infrastructure through the secure and scalable Cisco WebEx Collaboration Cloud and the Cisco ASR 1000 Series Aggregation Services Routers. Cisco WebEx Collaboration Cloud for SaaS utilizes intelligent […]

AppRiver Debuts SaaS Security Suite User Interface

AppRiver LLC, a provider of messaging and Web security services, has introduced a new SaaS security portal. Customers may now log on to access AppRiver’s full suite of e-mail and Web security services. AppRiver’s new user interface integrates the entire technology suite into a single unified interface and enables users to customize the portal. Services […]

Syntellect Parent Targets Europe With Trio Buy

Canada-based Enghouse Systems Ltd., an enterprise software provider, said this week it has purchased Trio Enterprises AB’s business and shares. Enghouse, which owns contact-center expert Syntellect Inc., paid $7 million for Trio. Trio develops telephony systems for business in Scandinavia; it reportedly raked in $15 million in sales last year. Thanks to the Trio acquisition, […]

Web Marketing Tool Touted as Tech Channel Add-On

If you are a technology channel partner looking at diversification options, Net-Results may have an interesting proposition for you – a Web marketing automation platform for small and medium businesses. On Monday, the company announced release 2.0 of its Net-Results 2.0 Web intelligence service. Mike Ward, president of Net-Results, said the program enables Web sites […]

Trend Micro Pushes SaaS Through Channel

Trend Micro is pushing a new SaaS portfolio through the channel. The company will offer hosted endpoint, hosted e-mail and hosted Website security products for small and medium-sized businesses. Before partners get all up in arms about yet another vendor going the hosted route, Trend Micro said its goal is to help partners make more […]

Syntellect Releases CT Connect 7.5

Syntellect Inc., a provider of contact center interaction management solutions, announced the release of Syntellect CT Connect Version 7.5. To better serve the CTI (computer telephony integration) needs and requirements of the end user, many of the updates for this release were developed in close cooperation with Syntellect’s customer and partner base. CT Connect 7.5 […]

NGT Delivers Hosted Voice Through Agents

New Global Telecom (NGT) announced Wednesday that its flagship Hosted Digital Voice is now available for sale through its Partner Program. In April 2008, NGT rolled out its Digital Voice Agent Program to offer SIP trunking through Microsoft Small Business Specialists offering the Microsoft Response Point system. NGT is one of eight SIP providers certified […]

VOICECON: Avaya Routes Customers Intelligently

Avaya has announced a new contact center solution that uses SIP technology to help businesses enhance customer experiences and improve efficiencies. The solution, Avaya Intelligent Customer Routing, allows customers to use speech self-service to provide key information, such as account number, transaction history and primary needs, in order to get connected to the best available […]

Newfound Enhances IP Call Recorder

Newfound Communications Inc., a provider of call recording, interactive voice response (IVR) and dialing solutions for the telecommunications industry, announced the availability of version 1.5 of the Newfound IP Call Recorder. The recorder records any phone call, at any time, for any duration in a carrier, enterprise or contact center telephony environment. Whether calls are […]

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