Cloud

 

Alteva Partners with Polycom to Offer HD Voice

Hosted VoIP provider Alteva LLC announced Thursday that it has become a certified Polycom Reseller and is now able to offer its voice service with Polycom’s HD Voice SoundPoint IP 550 and 650 models. Introduced in September 2006, the SoundPoint IP 650 is Polycom’s first desktop phone with Polycom’s HD Voice technology. It includes a […]

Siemens Upgrades Contact Center Suite

Siemens has announced the latest release of its OpenScape Contact Center, a scalable, virtualized contact center software platform. It is now available via a multi-tenancy license, which is acquired just once for the enterprise or managed services provider so business units or subscribers can then be added more easily upon request. In addition, prepackaged modules […]

5LINX Acquires Kancharla Wholesale Services Group

5LINX Enterprises announced it’s acquired Kancharla Corp.’s Wholesale Services Group. That includes business, residential, E911, DID Services, and the A-Z Origination/Termination portion of the group. 5LINX says it will immediately begin offering these services through GLOBALINX, its wholly owned subsidiary. Kancharla will continue to offer the standalone and branded versions of its LeftSeat Billing/OSS software […]

GeniusRoom Announces Free Virtual Offices

GeniusRoom announced it is giving away unlimited, free conference rooms to everyone who signs up over the holidays ― no strings attached. Available through resellers, GeniusRoom is a fully scalable, 100 percent Web-based communications platform used by professionals and communications devotees to conference call, share and store files, actively participate in PowerPoint presentations, and carry […]

Xora, AT&T Team for SaaS Mobile Asset Management

Xora has announced the availability of GPS TimeTrack In-Vehicle, a new Software-as-a-Service application that combines hardware and software to help AT&T Inc. (T) enterprise customers lessen fuel costs and improve the productivity of field operations. By offering Xora GPS TimeTrack In-Vehicle on an AT&T bill for software, hardware, mobility applications consulting and deployment, AT&T, Xora and […]

Fonality Integrates with Salesforce.com

Open-source PBX vendor Fonality announced Tuesday the launch of PBXtra Unified Agent, which combines its phone and call center capabilities with Salesforce.com CRM to provide contact center functions for a fraction of the cost for custom integration required to achieve equivalent functionality. “It’s more than putting our phone system info in Salesforce.com,” said Corey Brundage, […]

Ingram Micro Has a Day at the SPLA

Star of the SaaS market, Microsoft (MSFT) has engaged Ingram Micro (IM) in its SPLA (Service Provider Licensing Agreement) program. North American Ingram Micro partners can now offer the deal, ideal for SMBs, especially with cash so tight, to their clients. The subscription-based licensing arrangement allows partners to sell an unlimited number of seats. Ingram Micro partners have […]

Interactive Intelligence Adds SMS to Contact Center Suite

Interactive Intelligence (ININ) announced it is adding short message service as an additional media type to its multichannel contact center software suite, Customer Interaction Center (CIC). The new SMS features are designed to help contact centers increase customer retention and satisfaction by enabling mobile customers to use SMS to communicate with the contact center; having those […]

Interactive Intelligence Adds Contact Center SMS

Interactive Intelligence Inc. (ININ), a unified communications package provider, is adding short message service as an additional media type to its multichannel contact center software suite, Customer Interaction Center (CIC). The new SMS features, available by yearend, are designed to help contact centers increase customer retention and satisfaction – which represent two huge works in progress […]

CA Gets SaaSy With Partners

CA (CA) announced it is releasing a business continuity and disaster recover solution for exclusive sale through the channel. CA said the Instant Recovery On Demand solution could be implemented and up and running in 24 hours. The new SaaS offering was announced at CA’s world conference in Las Vegas this week, where worldwide channel chief […]

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