Alteva Adds Call Recording to Hosted VoIP

Hosted VoIP provider Alteva LLC announced Tuesday it added call recording to its hosted platform. Called Alteva Archive, the service enables subscribers to the company’s hosted VoIP service to record and manage communications with no software installation or training required. Stored files are encrypted. Alteva Archive is available for a monthly fee of $35-$50 per […]

IBM Enlists Channel in SaaS Bid

IBM Corp. plans to involve its channel in its Lotus Live software-as-a-service bid announced Monday. Big Blue said eventually it would allow solutions providers to build apps and services around LotusLive. And, a multitiered admin capability from a recent acquisition could enable private labeling of the on-demand software suite. No timeline for channel rollout was […]

Salesforce Cloud Computing Ready for Takeoff (CRM) has gone live with cloud computing, for which pricing starts at $995 per month. The offer is aimed at developers who want to build mash-up applications leveraging the Salesforce SaaS platform and Web services from Amazon (AMZN), Google Inc. (GOOG) and the like. Offered with the cloud service are the abilities to create an online community […]

Google vs. Microsoft in Channel Contest?

Google Inc.’s launch of a reseller program for Google Apps Premier Edition (GAPE) is its most aggressive attack against software giant Microsoft Corp., analysts said. The move is necessary for the search giant to get traction with its Office alternative software in the enterprise, and that means it’s going after the Microsoft channel — 640,000+ […]

Google SaaS Hits the Channel

Google (GOOG) announced it is diving into the channel with a reseller program for its Google Apps Premier Edition. The office productivity SaaS suite is expected to compete with Microsoft’s growing portfolio of SaaS solutions. Google is offering VARs a 20 percent discount and enabling them to receive recurring revenue on the suite. Google, which has […]

ChannelInsight Integrates With Salesforce CRM

ChannelInsight for Salesforce CRM is now available on the AppExchange. The SaaS application allows the user to track partner sales by using global mapping and address information. This gives the user visibility into its presence in a given market, and also possible opportunities in that market.

What You Need to Know to Sell SaaS

The market for software as a service (SaaS) and software on-demand is growing rapidly, led by the success of firms such as Instead of paying an upfront licensing fee to purchase the software and servers to run the application on, the user simply pays a monthly fee to the provider for access to the […]

In Search of SaaS Sales Success

Software as a service is not as plug-and-play as agents had hoped, but is there still opportunity to succeed in the SaaS market?

Alteva Partners with Polycom to Offer HD Voice

Hosted VoIP provider Alteva LLC announced Thursday that it has become a certified Polycom Reseller and is now able to offer its voice service with Polycom’s HD Voice SoundPoint IP 550 and 650 models. Introduced in September 2006, the SoundPoint IP 650 is Polycom’s first desktop phone with Polycom’s HD Voice technology. It includes a […]

Siemens Upgrades Contact Center Suite

Siemens has announced the latest release of its OpenScape Contact Center, a scalable, virtualized contact center software platform. It is now available via a multi-tenancy license, which is acquired just once for the enterprise or managed services provider so business units or subscribers can then be added more easily upon request. In addition, prepackaged modules […]

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