Cloud

The latest in cloud computing news, including new products and services, as well as the impact cloud is having on the channel.

 

Aspect Software Products Interoperable With BandTel SIP Trunking

Aspect Software Inc. has successfully demonstrated interoperability of its contact center products with BandTel LLCs SIP trunking platforms, the companies said Tuesday. Aspect Software can use BandTels SIP trunking platform to route calls directly to its contact center products, the company said. BandTel works with all of the Aspect Software SIP-enabled products. Aspect Software tested […]

NGT Launches VoIP Service

New Global Telecom (NGT) has released its Private Label VoIP Service, which is an outsourced platform that lets channel partners launch a brandable VoIP solution to business end users. The service targets VARs, ASPs, ISPs, systems integrators, retailers and other nontraditional telecom providers, the company said. Private Label includes core VoIP packages along with nationwide […]

TEM Mergers Continue: Invoice Insight Buys Oreon

TEM provider Invoice Insight is rounding out its services with the acquisition of Oreon Inc., another TEM company, but one that focuses on wireless asset lifecycle management. Terms of the deal were not disclosed. The merger is part of a trend as TEM companies traditionally focused on wireline management are coming together with wireless lifecycle […]

CRM II: This Time It’s Personal

IN A WORLD WHERE CONVERGING SERVICES and networks threaten to overwhelm the OSS systems and the marketing engines of resellers everywhere, one technology has been there to quash the enemies of customer satisfaction: customer relationship management. The latest sequel in the CRM saga finds the technology taking a deep analytical dive into customer behavior, in […]

Hosted PBX: Not Just for Carriers

WE ALL UNDERSTAND THAT the IP PBX is the current generation of voice communications systems, and that it enables convergence of voice and data over a single network. As a service platform, hosted IP PBX is implemented in a service providers data center, but unlike its predecessor, Centrex service, it is not the exclusive domain […]

CommPartners, Telstra to Deliver Managed Voice Services to International Markets

CommPartners announced this week an agreement to team with Telstra Inc., the U.S. subsidiary of Australian-based global carrier Telstra Corp. Ltd., to deliver managed voice services to international markets. Will Hughs, the senior vice president for product and design for Telstra Inc., said his company will use its global IP network to deliver CommPartners hosted […]

Intelliverse Announces Partnerships

Intelliverse has announced partnerships with WebEx Communications Inc., Jabra and Creative to deliver a unified communications solution for the SMB market. Intelliverse will offer the WebEx WebOffice solution, Creative Web cams and Jabra headsets as part of its Talking Planet Business and callEverywhere hosted VoIP platforms. The partnerships were announced at Spring 2007 VON. “Partnering […]

Tangoe, TRAQ Merge to Address Next Generation of TEM

Telecom expense provider Tangoe Inc. has wrapped up its merger with TRAQ Wireless Inc., a company that offers lifecycle management services for enterprises wireless devices. The newly formed company will operate under the Tangoe name. Financial terms of the transaction were not disclosed. A growing sector of the TEM space is the focus on lifecycle […]

Samsung BCS Inks Distribution Agreement With Graybar

Samsung Business Communication Systems (BCS) has signed a distribution agreement with Graybar. Graybar is a national distributor of components, equipment and materials for the electrical and telecommunications industries. Samsung BCS said the deal will make it easier for dealers to source the companys products. In addition, Graybar Financial Services will provide financing and leasing options […]

Tadiran Releases New Composit Contact Center

Tadiran Telecom Ltd., an IP business telephone and communications supplier, has released a new version of the companys IP multimedia customer interaction management platform. Composit Contact Center 4.3 provides streamlined operations and personalized customer service and can support 250 agents at the same time. Key features include: Agent Proxy Allows customers to hang up after […]

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