Cloud

 

Xora, AT&T Team for SaaS Mobile Asset Management

Xora has announced the availability of GPS TimeTrack In-Vehicle, a new Software-as-a-Service application that combines hardware and software to help AT&T Inc. (T) enterprise customers lessen fuel costs and improve the productivity of field operations. By offering Xora GPS TimeTrack In-Vehicle on an AT&T bill for software, hardware, mobility applications consulting and deployment, AT&T, Xora and […]

Fonality Integrates with Salesforce.com

Open-source PBX vendor Fonality announced Tuesday the launch of PBXtra Unified Agent, which combines its phone and call center capabilities with Salesforce.com CRM to provide contact center functions for a fraction of the cost for custom integration required to achieve equivalent functionality. “It’s more than putting our phone system info in Salesforce.com,” said Corey Brundage, […]

Ingram Micro Has a Day at the SPLA

Star of the SaaS market, Microsoft (MSFT) has engaged Ingram Micro (IM) in its SPLA (Service Provider Licensing Agreement) program. North American Ingram Micro partners can now offer the deal, ideal for SMBs, especially with cash so tight, to their clients. The subscription-based licensing arrangement allows partners to sell an unlimited number of seats. Ingram Micro partners have […]

Interactive Intelligence Adds SMS to Contact Center Suite

Interactive Intelligence (ININ) announced it is adding short message service as an additional media type to its multichannel contact center software suite, Customer Interaction Center (CIC). The new SMS features are designed to help contact centers increase customer retention and satisfaction by enabling mobile customers to use SMS to communicate with the contact center; having those […]

Interactive Intelligence Adds Contact Center SMS

Interactive Intelligence Inc. (ININ), a unified communications package provider, is adding short message service as an additional media type to its multichannel contact center software suite, Customer Interaction Center (CIC). The new SMS features, available by yearend, are designed to help contact centers increase customer retention and satisfaction – which represent two huge works in progress […]

CA Gets SaaSy With Partners

CA (CA) announced it is releasing a business continuity and disaster recover solution for exclusive sale through the channel. CA said the Instant Recovery On Demand solution could be implemented and up and running in 24 hours. The new SaaS offering was announced at CA’s world conference in Las Vegas this week, where worldwide channel chief […]

Inova Debuts Cisco-Certified Call Center Wallboard

Inova Solutions has introduced a plug-and-play wallboard for call centers to view queue statistics in real time. QReader integrates seamlessly with Cisco Unified Contact Center Express and requires no additional software or dedicated server. QReader displays queue statistics, such as abandoned calls or calls waiting, on bright LED wallboards, readable from more than 100 feet […]

Ifbyphone Secures $4.6 Million

Hosted IP telephony provider Ifbyphone said Tuesday it has secured $4.6 million in a second round of institutional funding from five venture capital firms. “We view this new round of funding as a strong endorsement of our growth and expansion strategy,” said Ifbyphone founder and CEO Irv Shapiro. “It positions us extremely well to continue […]

VARs Should Know All VoIP Options

IP-based phone systems are the wave of the future. But how far communications VARs will be able to ride that wave depends on the decisions they make today about their VoIP solution offerings. To maximize earnings, experts say, VARs should offer both premise-based and hosted VoIP and know each solution in depth so they can […]

NEC, Tellme Debut Joint On-Demand Voice Services

NEC Unified Solutions Inc. and Tellme, a Microsoft subsidiary, announced an agreement to offer on-demand, customizable enterprise-class voice services. Through the agreement, NEC will offer voice application services running on the Tellme platform. “As mission-critical as they are, customer contact centers pose an expensive and complex challenge for large enterprises,” said Bob Crissman, general manager […]

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