Interactive Intelligence Releases Interaction Monitor

Interactive Intelligence (ININ) has released a new communications system monitoring product called Interaction Monitor. Interaction Monitor, an add-on product to the company’s contact center automation and enterprise IP telephony solutions, helps customers improve operational efficiencies and increase reliability by enabling them to remotely monitor and troubleshoot Interactive Intelligence software, hardware and peripheral devices from a single […]

Cbeyond Announces Mobile Workforce Manager

Cbeyond Inc. (CBEY) announced the availability of Cbeyond Mobile Workforce Manager, a mobile location-based services and resource management application suite powered by software from Xora. This new service drives increased revenue opportunities and reduced operating costs for companies with field service operations, the companies said. Hosted on Cbeyond’s network, small businesses do not need to invest […]

Google Mirrors Microsoft Software Delivery Strategy

With its recent decision to take Gmail offline, Google Inc. may be taking on Microsoft once again, mirroring the software giant’s software plus services strategy, which combines premises and emerging software as a service (SaaS) delivery models. Microsoft execs have said the approach satisfies customer preferences, but that software will not move exclusively to the […]

Edgeos Touts New Pricing for Vulnerability Assessment

Edgeos Inc., a provider of private-labeled, managed vulnerability assessment services, announced it will add a new month-to-month-based pricing model to its existing suite of managed vulnerability assessment services. This new pricing plan enables smaller technology services providers to start offering vulnerability assessment services without having to commit to a monthly minimum at the outset. This […]

Cisco, Inova Team for Call Center Digital Media Content

Inova Solutions and Cisco Systems Inc. (CSCO) have joined forces to broadcast digital media content on call center LCD screens. The Cisco Digital Media System (DMS) empowers call centers to use digital signage to increase sales, enhance customer service and facilitate learning. To populate its system hardware with customized content, Cisco has partnered with Inova and […]

Symantec Debuts Cloud-Based Online Workspace

Symantec Corp.(SYMC) has announced the availability of the Symantec GoEverywhere beta, a secure online workspace that allows users to access their Web applications anytime, anywhere, using almost any device enabled with a Web browser. The GoEverywhere beta provides small businesses a secure and scalable computing environment that reduces costs related to hardware, software, storage and […]

CosmoCom, HP in Global Resale Pact

CosmoCom announced HP will become a global reseller of CosmoCom’s CosmoCall Universe (CCU), an all-IP contact center platform. The agreement will enable HP’s direct sales force and its channel partners to resell CCU integrated with the HP OpenCall Media Platform (HP OCMP) to enterprises and service providers. The integrated offering brings together CosmoCom’s next-generation contact […]

Premiere Global Upgrades Netspoke

Premiere Global Services Inc. (PGI) announced a major upgrade of its Web-collaboration technology, Netspoke. The upgrade includes new personal meeting rooms that provide for quicker entry on the Web and dial-out access for audio participants, ensuring all meetings start on time. Netspoke users can now enjoy the following: Personal Meeting Room – Access personal meeting rooms […]

PHASE 2 Debuts Reseller Billing Tools

PHASE 2 International has announced the availability of its newest tool for its SaaS resellers, a solution that provides an integrated purchasing, billing and tracking portal for PHASE 2 partners to use as a self-branded method of managing their SaaS customer transactions. Available now at no cost to PHASE 2 partners, the basic service can […]

Alteva Adds Call Recording to Hosted VoIP

Hosted VoIP provider Alteva LLC announced Tuesday it added call recording to its hosted platform. Called Alteva Archive, the service enables subscribers to the company’s hosted VoIP service to record and manage communications with no software installation or training required. Stored files are encrypted. Alteva Archive is available for a monthly fee of $35-$50 per […]

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