Cloud

 

T-Mobile Gets Lucky: Most Sidekick Data Recovered

T-Mobile USA caught a break in the Sidekick data vaporization debacle on Thursday, thanks to Microsoft Corp. being able to recover “most” of the information lost in a server meltdown over the weekend. Sidekick users were treated to the loss of their e-mails, text messages, contacts, calendars, photos and more. The information is hosted in […]

T-Mobile Yanks Sidekick Amid Data Loss Catastrophe

Adding a bit of fuel to the debate surrounding the reliability of cloud services (think Twitter, Google outages), T-Mobile USA has halted sales of its popular messaging-friendly Sidekick device, after a server meltdown essentially erased subscribers’ saved e-mail, photos, address books, calendars and to-do lists. T-Mobile was blunt in a customer statement on Monday, calling […]

Avaya Embraces Virtualization with UC Launch

Avaya Inc. announced Monday the launch of an Avaya Aura midsize solution, the first single-server unified communications solution suited for businesses as small as 100 employee users and as large as 2,400 users and 250 locations. Avaya also announced that virtualization – the use of software to allow a single piece of hardware to run […]

Case Study: CNA Surety Improves Productivity With Aspect

CNA Surety Corp. is the largest publicly traded surety company in the United States. Through its principal subsidiary, Western Surety Co., CNA Surety provides surety and fidelity bonds in all 50 states through a combined network of approximately 37,000 independent agencies. The company operates one contact center with 40 agents managing customer service and sales […]

RollCall Acquires VariView

RollCall Business Conferencing Solutions announced it has completed the acquisition of rich media Webcasting company, VariView Technology Inc. Terms were not disclosed. RollCall, a division of ILD Telecommunications, first announced its intent to acquire Dallas-based VairView Technology on Sept. 14. The combination of businesses forms a consolidated portfolio of services that spans teleconferencing, event and […]

Salesforce.com, Cisco Partner for Contact Center in the Cloud

Salesforce.com (CRM) and Cisco Systems Inc. (CSCO) have announced a combined solution to deliver a complete contact center in the cloud. The Cisco and Salesforce.com Customer Interaction Cloud brings together Salesforce.com’s Service Cloud 2 with Cisco Unified Communications. The solution empowers SMBs to run their customer service completely in the cloud. The combined solution utilizes a connector […]

Aspect Unveils New Release of PerformanceEdge eLearning

Aspect, a unified communications (UC) solutions provider, has announced the general availability of PerformanceEdge eLearning 8.2.5 with integration to the Aspect Unified IP platform product. This latest release provides an interface to Aspect Unified IP, enabling users to monitor service levels in real time and dynamically push eLearning sessions to agents based on queue service […]

Selling VoIP as a Disaster Recovery Solution

As the economy struggles, hosted VoIP continues to explode. Businesses choose hosted VoIP for many reasons: lower upfront fees, unlimited scalability up or down, mitigation of technology obsolescence, but for this article I want to focus on how hosted VoIP improves telecommunications continuity and brings profit opportunity to you, the channel partner. The bottom line […]

NBS Upgrades VoICE Manager Web Portal

N.J.-based NBS has announced the availability of an upgraded version of its VoICE Manager administrative portal for inbound call center clients. This new upgraded version is being released with improvements that make it even easier to use and that give clients even more resources and information to help dictate the direction of their inbound communications, […]

Desktops in the Clouds

What do you get when you cross a virtual desktop and a cloud? A hosted virtual desktop. It’s not much of a punch line, but it is popular or at least threatening to be. IBM Corp.’s stated plans to roll out hosted virtual desktop services this month (October) have elevated the concept to new “cloud-level” […]

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