ShoreTel Hitting on All Cylinders

Profiting from market share losses by rival Mitel, the supplier of IP phones and software has moved into the No. 3 position in the market for IP telephony, behind Cisco and Avaya.

SYNNEX To Carry Zlago Hosted PBX

Cloud service provider Zlago announced at CompTIA Breakaway 2010 that it will sell its hosted VoIP solution through SYNNEX, a value-added distributor.

Top 7 Targets for Hosted Contact Centers

The challenge in selling hosted contact centers is in identifying prospects most likely to be receptive to a cloud-based platform. Here are seven hot customer profiles.

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