Cloud

The latest in cloud computing news, including new products and services, as well as the impact cloud is having on the channel.

 

Intelliverse Enhances VoIP Quality for SMBs

Intelliverse today announced improved quality and reliability for its hosted VoIP services with the implementation of a comprehensive media path optimization (MPO). MPO enables Intelliverse to release calls back to the carrier allowing the Real-Time Transport Protocol (RTP) stream to flow directly from the originating caller to the called party without being pinned up through […]

Interactive, Straitshot Pair for Managed SIP Platform

Interactive Intelligence Inc. and Straitshot Communications have teamed to provide a combined business communications software and managed SIP network services platform. The platform uses Straitshots private SIP network to run standards-based contact center automation and enterprise IP telephony software applications from Interactive Intelligence. The product is available throughout the United States via select members of […]

Fonality Releases New Version of Call Center Platform

Fonality has released version 3.5 of its PBXtra Call Center, which is designed for SMBs that support employees working on site or from a remote location. Designed for companies with two to 200 workers, PBXtra Call Center includes branch office agent sharing, recording, barging, monitoring, text whisper/coach, Web and phone agent login, real-time and historical […]

Survey: Businesses Use Managed IT for Security, Storage, Disaster Recovery

Buyers of managed IT services will focus on security, storage and disaster recovery services in 2007, according to research commissioned by the Computing Technology Industry Association (CompTIA). One-third of the 322 organizations participating in the Harris Interactive Inc. survey all current users of managed services said they plan to invest or upgrade their spending in managed […]

Protocall to Provide VoIP for Keller Williams Realty

Protocall Communications, a Las Vegas-based hosted IP communications reseller, will provide VoIP for Keller Williams Realty Inc. Protocall will provide IP communications platforms for more than 600 offices and 72,500 real estate associates. Among the platforms expected to be deployed is CommPartners Connect for Linksys, which enables the delivery of data, voice and video applications […]

Authentium Eases Security Subscription Sales

The managed security market increasingly is turning to telecom channel partners to expand reach, and developer Authentium Inc. is no exception. The five-year-old company recently spotted opportunity in the voice agent sector as it rolled out its Extensible Service Platform (ESP) for enterprises. The company, which already partners with ISPs, network operators and managed security […]

Keeping Tabs on Wireless Spend

The Tax Man Cometh As if eavesdropping on your phone conversations wasnt enough, Uncle Sam wants a chunk of your pocketbook. The IRS is starting to ask whether employer-subsidized cell phones and PDAs are taxable benefits to employees, says Aberdeen Groups Joe Basili. Basili hears that the IRS would only consider voice a taxable benefit, […]

Vapps, Windows Live Messenger Align for Free Conference Calling

Vapps has made an alliance with Windows Live Messenger to offer free VoIP conference calling to Windows Live Messengers 255 million users. The deal was announced on Thursday at the Internet Telephony Conference & Expo in Fort Lauderdale, Fla. Windows Live Messenger, a paid service, is the next version of MSN Messenger and considered one […]

Pandora, D-Link Offer IP Bundles

Pandora Networks and D-Link will sell hardware and hosted communication platforms jointly to SMBs. This will allow businesses to buy bundles that deliver a hosted IP PBX and unified communications applications, the companies said. D-Link has pre-configured bundled options with IP phones, switches, routers and VoIP-acceleration hardware to ensure a VoIP connection to Pandoras Worksmart […]

SimpleSignal Launches Incentive Program

SimpleSignal Inc. has unveiled a VoIP agent incentive program called 45-45-45 — agents will receive $4,500 if they sell 45 hosted VoIP seats in 45 days. Towards the end of the year, many dealers can tend to lose steam, said David Gilbert, president of SimpleSignal. We wanted to create the opposite effect, so we developed […]

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