Cloud

The latest in cloud computing news, including new products and services, as well as the impact cloud is having on the channel.

 

RollCall Acquires VariView

RollCall Business Conferencing Solutions announced it has completed the acquisition of rich media Webcasting company, VariView Technology Inc. Terms were not disclosed. RollCall, a division of ILD Telecommunications, first announced its intent to acquire Dallas-based VairView Technology on Sept. 14. The combination of businesses forms a consolidated portfolio of services that spans teleconferencing, event and […]

Salesforce.com, Cisco Partner for Contact Center in the Cloud

Salesforce.com (CRM) and Cisco Systems Inc. (CSCO) have announced a combined solution to deliver a complete contact center in the cloud. The Cisco and Salesforce.com Customer Interaction Cloud brings together Salesforce.com’s Service Cloud 2 with Cisco Unified Communications. The solution empowers SMBs to run their customer service completely in the cloud. The combined solution utilizes a connector […]

Aspect Unveils New Release of PerformanceEdge eLearning

Aspect, a unified communications (UC) solutions provider, has announced the general availability of PerformanceEdge eLearning 8.2.5 with integration to the Aspect Unified IP platform product. This latest release provides an interface to Aspect Unified IP, enabling users to monitor service levels in real time and dynamically push eLearning sessions to agents based on queue service […]

Selling VoIP as a Disaster Recovery Solution

As the economy struggles, hosted VoIP continues to explode. Businesses choose hosted VoIP for many reasons: lower upfront fees, unlimited scalability up or down, mitigation of technology obsolescence, but for this article I want to focus on how hosted VoIP improves telecommunications continuity and brings profit opportunity to you, the channel partner. The bottom line […]

NBS Upgrades VoICE Manager Web Portal

N.J.-based NBS has announced the availability of an upgraded version of its VoICE Manager administrative portal for inbound call center clients. This new upgraded version is being released with improvements that make it even easier to use and that give clients even more resources and information to help dictate the direction of their inbound communications, […]

Desktops in the Clouds

What do you get when you cross a virtual desktop and a cloud? A hosted virtual desktop. It’s not much of a punch line, but it is popular or at least threatening to be. IBM Corp.’s stated plans to roll out hosted virtual desktop services this month (October) have elevated the concept to new “cloud-level” […]

Government Taps Google for Cloud, App Store

You don’t believe us when we say widgets and the cloud are changing services as we know it, forever? Look no further than the notoriously slow-moving federal government, which is shuffling off its staid image by launching its very own, iPhone-reminiscent app store and cloud environment. The news came via blog post at Whitehouse.gov, in […]

iland Extends Cloud to the Desktop

iland announced Wednesday the general availability of the iland Workforce Cloud, a unified platform that integrates desktop PCs, laptops and other devices with hosted servers, data and services. The unified solution allows secure desktop connections to hosted corporate data via the iland Workforce Cloud, which is supported by six existing iland cloud computing data centers […]

CA-NetQoS Combo Gives Partners Cloud Computing Clout

Resellers and distributors for software giant Computer Associates Inc. (CA) should benefit as much from the buyout of NetQoS as CA itself. CA said Monday it will pay $200 million in cash for NetQoS, maker of network performance management and service delivery software, in particular to strengthen its year-old cloud computing focus. That’s good news for […]

PanTerra Networks Announces Advisory Board

PanTerra Networks, a provider of cloud-based unified communications SaaS solutions for SMBs, has created a strategic advisory board consisting of cloud-based SaaS veterans, Ken Rudin, Roger Erickson, Karen Riley and PanTerra’s CEO, Arthur Chang. The board will counsel the company on all aspects of the business, including strategic partnerships, customer acquisition, service direction, technology, messaging […]

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